Shift Lead

JLL•Franklin, MA

1d•$90,000 - $100,000•Onsite

About The Position

Serve as a technical engineering leader at JLL! The Shift Lead oversees the efficient, safe, and responsible operation of all building systems and equipment during assigned shift operations in support of 24/7 critical building operations. You will lead and coordinate engineering staff on your shift, reporting to the Chief Engineer and supporting the day-to-day management of direct reports. This role serves as the primary technical point of contact during shift hours, ensures continuous uptime of critical systems, coordinates work order responses, and optimizes team performance to prevent operational downtime. This position requires the Shift Lead to be on-site.

Requirements

High school diploma or equivalent required
Universal CFC EPA certification required
5+ years of related experience in facilities operations, especially in critical operations environments
Previous lead, supervisory, or team coordination experience preferred
Experience with 24/7 critical operations or shift-based facilities management
Proven track record working independently and making sound technical decisions
Experience managing work orders and coordinating emergency responses
Strong technical expertise in complex building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems
Proven ability to troubleshoot complex technical issues and serve as primary point of contact during shift hours
Working knowledge of CMMS systems for work order management and documentation
Experience using Microsoft Office (Word, Outlook, Excel, Teams)
Strong customer service and communication skills with ability to explain technical issues to non-technical stakeholders
Demonstrated leadership abilities with focus on team coordination and efficiency
Solid organizational skills with ability to prioritize multiple competing demands during shift operations
Understanding of safety protocols and regulatory compliance requirements
Ability to lift up to 50 lbs
Comfort using ladders up to 30 feet tall
Ability to frequently climb, bend, kneel, lift, and/or drive
Capability to conduct facility rounds and inspections throughout shift
Ability to respond to on-call situations as part of rotation
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Trade school education, union training, military service, or college is desirable
Additional technical certifications in HVAC, electrical, or related fields preferred

Responsibilities

Oversee the maintenance and continuous operation of all critical building systems during assigned shift with zero downtime tolerance
Serve as the primary shift escalation point for technical issues and emergency situations
Monitor building automation systems (BAS) and critical equipment performance throughout shift operations
Coordinate and lead work order responses during shift hours, ensuring timely resolution of issues affecting building operations
Respond effectively to emergencies and service calls as the primary technical contact during shift, ensuring minimal disruption to operations
Conduct regular facility rounds and system checks to identify potential issues before they impact operations
Document all shift activities, issues, and resolutions in CMMS and shift handover logs
Supervise and support engineering team members during assigned shift under Chief Engineer's direction
Assist Chief Engineer in day-to-day management of direct reports including task assignments, performance monitoring, and accountability
Provide on-the-job training, coaching, and guidance to engineering staff to build technical capabilities
Foster a culture of safety, efficiency, and operational excellence among shift team members
Conduct shift briefings to communicate priorities, safety concerns, and operational updates
Coordinate seamlessly with other shift leads to ensure continuity of operations across all shifts
Execute documented planned maintenance procedures during shift, prioritizing critical technical work and high-complexity preventive maintenance tasks
Assist Chief Engineer in implementing and updating maintenance procedures and schedules
Coordinate contractor activities during shift hours for technical and specialized work
Track maintenance completion rates and identify bottlenecks or resource constraints
Ensure all maintenance activities are properly documented in CMMS systems
Troubleshoot complex technical issues related to HVAC, electrical, plumbing, fire/life safety, and building automation systems
Make sound technical decisions under pressure to maintain system reliability and building operations
Identify and escalate issues requiring Chief Engineer involvement or additional resources
Recommend system improvements and efficiency enhancements based on shift observations
Provide comprehensive shift handover to incoming Shift Lead, documenting all open issues and priorities
Communicate effectively with Chief Engineer regarding shift activities, challenges, and technical concerns
Participate in property team communications as the shift representative
Explain technical issues clearly to non-technical stakeholders including property management and clients
Maintain open lines of communication with off-shift team members to ensure 24/7 operational awareness
Ensure all shift activities comply with safety procedures, protocols, and regulatory requirements
Conduct safety briefings and enforce safe work practices during shift operations
Participate in ongoing technical, safety, and operational process training programs
Identify and report safety hazards or compliance concerns to Chief Engineer immediately

Benefits

Competitive compensation commensurate with experience and shift assignment
Comprehensive and competitive benefits plan including health, dental, vision, 401(k), and more
Professional development opportunities and technical training programs
Clear career progression pathways within JLL's critical operations platform
A supportive and caring work environment designed for your growth and well-being
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay