Shift Lead (EveryDay Weed)

Vireo Health•Fort Collins, CO

9d•$19•Onsite

About The Position

As the Shift Lead, your role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. You are a crucial link that aids the Store Director and Assistant Manager in maintaining a harmonious balance of adherence to policies, procedures, and operational guidelines while simultaneously enhancing the customer experience. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one. The Shift Lead is a non-supervisory role, intricately woven into the fabric of our daily store operations, ensuring every aspect runs like a well-oiled machine.

Requirements

High school diploma or equivalent
Must be at least 21 years of age
Previous experience in a retail or customer service role is preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Proficient in cash handling and accurate basic math calculations
Reliable, punctual, and possesses a strong work ethic
Ability to lift 25 lbs. or more multiple times per day
Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in the state of Colorado

Nice To Haves

Knowledge of cannabis and its products is a plus

Responsibilities

Provide customers with a friendly and welcoming experience, assisting them as needed
Offer product information and guidance, answering questions and helping customers find suitable product
Address customer inquiries and concerns, striving to ensure their satisfaction
Maintain a clean and organized store environment to create an enjoyable shopping experience
Collaborate with the team to suggest improvements based on customer feedback
Assist with returns and exchanges, ensuring a hassle-free process for customers
Support the team in training staff on proper cash handling and transaction procedures
Work together with colleagues to perform daily cash reconciliation and reporting
Collaborate with the finance department to enhance cash flow and financial efficiency
Participate in routine cash register audits to verify accurate cash handling
Assist in refining and simplifying cash handling procedures for the team
Help colleagues with advanced cash register functionalities for smoother transactions
Contribute to maintaining product quality and safety standards
Support the organization of products for easy restocking and accessibility
Collaborate with the inventory management team to ensure accurate inventory levels
Assist in implementing in-store promotions and sales strategies to manage inventory
Participate in monitoring supply chain performance and identifying process improvement opportunities
Collaborate with team members to report and analyze product trends and customer preferences