Shift Lead - Garrett Popcorn Shops

O'Hare Concessions•Chicago, IL

12d•$19 - $20•Onsite

About The Position

The Shift Lead - Garrett Popcorn Shops position involves assisting in the management of a team of 5 to 30 members, ensuring tasks are completed efficiently and to brand standards. This role requires executing opening and closing procedures, handling customer and team member concerns, evaluating performance, and conducting pre-shift and shop meetings. The Shift Lead is responsible for creating an exceptional customer experience aligned with brand values, motivating staff, providing real-time coaching, and demonstrating appreciation. Operational excellence includes ensuring compliance with company standards, proper execution of cooking procedures, managing production levels for freshness, maintaining a clean and organized shop, and approaching challenges with a proactive mindset.

Requirements

1 - 3 years of retail management experience
Excellent interpersonal and communication skills
Natural leadership abilities
Ability to problem solve and multitask
Knowledge of health and food safety regulations
A commitment to excellent customer service and engagement
Available for weekend, evening, and holiday hours
Must be able to exert well-paced mobility for periods of up to eight hours in length
Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally
Must have the stamina to work a minimum of 50+hours a week

Responsibilities

Assist in the management of staff of approximately 5 to 30 team members
Assign tasks to Team Members
Supervise staff to ensure tasks are completed on time and to brand standards
Execute all opening and closing procedures
Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop
Evaluate Team Member performance and provide training as necessary
Conducting pre-shift meetings and Shop meetings on consistent basis
Assists in creating a customer experience that delights and engages every customer and exceeds customer expectations
Help to ensure customer experience is aligned with brand values and personality
Make decisions from the perspective of the optimal customer experience
Engage staff to ensure they are motivated and building strong customer relationships
Conduct real time coaching to continuously develop team members to reach their best
Consistently demonstrate appreciation and encouragement, leads by example
Ensure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety.
Ensure proper execution of all cooking procedures by Cooks
Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible.
During each shift, ensure Shop is visually beautiful, clean and well organized.
Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary.