Shift Lead, Vault (Shift 2)

Collectors•New Castle, DE

12d•Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We're looking for a Vault Processing Lead to join our PSA Vault Operations team to guide daily processing operations and serve as a subject matter expert while ensuring the highest standards of accuracy and service excellence for our collectors. This hands-on leadership role requires someone who can run shifts in the absence of supervisors, lead by example, and mentor team members while maintaining meticulous attention to detail. You'll be instrumental in upholding our commitment that every item—regardless of value—receives exceptional care and accuracy throughout the processing workflow. You'll report to the Vault Operations Supervisor and work from our New Castle, DE facility. The schedule will be Sunday- Wednesday or Wed to Saturday 6:00PM - 4:30AM

Requirements

Leads with integrity—making honest, ethical decisions and understanding that trust is our brand.
Obsessed with serving the collector first, working backwards from their needs and treating every item with the care it deserves.
Committed to getting it right consistently—possessing exceptional attention to detail, research skills, and a sharp eye for defects or misalignments.
Kind and respectful in all interactions—assuming positive intent, displaying empathy, and being constructive when providing guidance.
Able to communicate effectively both in writing and verbally, providing context and ensuring others understand the goal and why.
Highly organized with strong problem-solving abilities, thriving in high-paced environments while maintaining focus and quality standards.
Thinks "yes" before "no"—exploring how something might work and embracing solutions that benefit collectors long-term.
Self-aware and always willing to learn and grow, embracing feedback as a gift and sharing knowledge generously with team members.
Able to work collaboratively in close team environments while mentoring others and leading by example.
Detail-oriented with the ability to focus on individual tasks over extended periods without sacrificing accuracy.
Reliable and prepared—showing up on time with a positive attitude and ready to lead when called upon.
Comfortable running shifts independently and making operational decisions in the absence of supervisors.
High school diploma or equivalent education background preferred, or equivalent work experience.
Associate's degree in relevant field preferred.
Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.
Sitting or Standing: Ability to sit or stand for extended periods of time.

Responsibilities

Catalog incoming inventory with meticulous attention to detail, accurately identifying graded versus ungraded items while adhering to established style and content rules.
Run shifts when supervisors are not present, serving as the primary point of contact and ensuring smooth operations while leading with integrity.
Monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process.
Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments, always starting with why and providing context.
Mentor and guide team members by sharing your expertise and knowledge, fostering an environment of continuous learning and bringing out the best in everyone.
Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically.
Put inventory into storage locations and systemically locate inventory with precision.
Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with care—treating every item as special.
Pick inventory from designated locations and stage for packing and shipping.
Pack and ship inventory following prescribed packing methods and generate shipping labels.
Systemically and physically move items into designated storage or staging locations.
Operate material handling equipment safely to move products within the warehouse.
Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly.
Seek feedback early and often to continuously improve processes and quality.
Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.