Shift Lead, Retail

Hard Rock Hotel & Casino Ottawa•Orlando, FL

13d•Onsite

About The Position

The Retail Supervisor is responsible for assisting the Retail Managers with the day-to-day operations of the Rock Shop, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards and legal obligations are followed. Position reports directly to the Retail Manager and is based in a Cafe. PEOPLE: Greets employees as they begin their shift to promote an atmosphere. Continuously provides employees with verbal recognition, direction, and support. Motivate employees daily by having a positive attitude and having an open line of communication Communicates with employees to keep them informed or restaurant, regional, and corporate procedures. Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards Monitors/coaches employees on performance, compliance with procedures and workload. Uses daily retail R.A.P. Sheet to communicate goals and emerging business trends. Informs management of employees who fail to meet standards to maintain a high quality workforce. Ensure employees follow safety, sanitation and security procedures. Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance. Prepares retail staff for shift via Soundcheck and ensures the Rock Shop is ready to open and run successfully according to standards. Schedules breaks and zone assignments for Retail employees during the shift. Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends. SALES AND PROFITS: Opens & closes the retail store. Completes Opening and/or Closing Checklists. Balances staffing levels to achieve a cost-effective plan for running the Rock Shop. Evaluates condition of fixtures and physical characteristics of Rock Shop via BPE. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary. Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage. Organize visual merchandise displays in order to increase foot traffic and sales. Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience. Evaluate staff via the usage of RSA scorecard. Assist management with, and help prepare for retail inventory (when applicable). Conducts retail product Pull Lists to fill in back stock. Double checks RSA banks and deposits at checkouts before manager validates and enters into safe. Ensures that staff is filling out the R.A.P. Sheet upon completion of their shift. Review retail employee S.O.A.P. reports and other information regarding sales performance. Monitors employees’ behavior and checks retail count balances to keep honest employees honest. Supervises deliveries by validating invoices, counting and checking product quality to ensure that the billing and delivery meet amount and standards. Communicates with other managers to ensure that all assigned duties of retail store are completed, up to standard, and that the store is in showroom quality and ready to open for business at the end of every business day. Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability. Assists in the training and retentionof store staff in sales to deliver exemplary customer service and meet sales goals. Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits

Requirements

3-5 years of supervisor experience
Knowledge of inventory, P&L and key holder experience
Two (2) years of high volume supervisor experience
GED or High School degree preferred
Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred
Ability to work a flexible schedule to meet the needs of the business
Strong leadership and interpersonal skills
Can illustrate consultative skills and ability to work cross-functionally
Exhibits excellent verbal and written communication
Demonstrates strong problem solving and analytical skills through ability to diagnose and develop recommended

Responsibilities

Assisting Retail Managers with day-to-day operations
Ensuring guest satisfaction
Contributing to business growth
Ensuring all standards and legal obligations are followed
Promoting a positive atmosphere
Providing employees with verbal recognition, direction, and support
Motivating employees
Communicating with employees and managers
Training and empowering employees
Monitoring/coaching employees
Using daily retail R.A.P. Sheet
Informing management of employees who fail to meet standards
Ensuring employees follow safety, sanitation and security procedures
Listening to feedback from customers, employees and other managers
Preparing retail staff for shift
Scheduling breaks and zone assignments
Creating and modifying the weekly work schedule
Opening & closing the retail store
Completing Opening and/or Closing Checklists
Balancing staffing levels
Evaluating condition of fixtures and physical characteristics of Rock Shop via BPE
Fixing minor equipment problems or calling for maintenance assistance
Inspecting product levels and storage areas
Organizing visual merchandise displays
Observing employees while they stock, assist guests, ring up sales, etc.
Evaluating staff via the usage of RSA scorecard
Assisting management with retail inventory
Conducting retail product Pull Lists
Double checking RSA banks and deposits
Ensuring that staff is filling out the R.A.P. Sheet
Reviewing retail employee S.O.A.P. reports
Monitoring employees’ behavior and checking retail count balances
Supervising deliveries
Communicating with other managers
Contributing to stores financial growth
Assisting in the training and retention of store staff in sales
Building the business