Shift Lead- Patient Transport -Part time/Evenings

Yale New Haven Health • New Haven, CT

16h • Onsite

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a variety of patient escort, clerical and computer functions. Responsible, on a daily basis for monitoring the patient transport system, the work activities of employees and any staff working on assigned special projects. Assigns transport requests and transport related tasks to employees. Assists the Supervisor in monitoring the work activity and staffing levels on a daily basis and alerts the Supervisor of any potential discrepancies, bottlenecks or volume spikes. Maintains par levels of equipment and supplies. Assists the Supervisor in communicating information to employees. Assists the supervisor in providing training and operational orientation for all new staff members. Handles all work-related information in a confidential manner. Treats customers with courtesy and compassion and resolves conflicts as they arise. As necessary escorts patients to and from their destination during volume spikes.

Requirements

• High school graduate or educational equivalent.
• Two to three years general experience in Customer Service application and coordination of multiple tasks and responsibilities in a high volume, high demand, and service oriented department.
• Working knowledge of entry level computer skills preferred.
• Patient service experience preferred.
• Data entry, enhances telephone skills.
• Ability to deal effectively and respectfully with patient, physicians, co-workers, hospital personnel and visitors.
• Should exhibit strong written and verbal communications, and workflow coordination skills.
• Must be able to demonstrate outstanding professional and courteous interactions with patients, customers, and staff.
• Also requires experience and skill in dealing effectively and professionally in all levels of administration.
• Must be able to work well with others and promoting a team attitude and mutual respect among peers.

Nice To Haves

• Associate Degree preferred.
• Support courses either at a college level or seminar and workshops that would provide a higher level of understanding of Customer Service and enhance communication skills will be considered.

Responsibilities

• Assist the Supervisor in the day-to-day operations of the section including but not limited to the recording of work records, monitoring staff compliment, distribution and collection of ipods and data sheets. Monitors and coordinates staff breaks and lunch schedules and reports any variance to the Supervisor. Assigns transport related tasks during idle time. Runs employee mandatory training records (CBT) and sets aside time for the employee to complete them. Effectively updating staffing sheets to help reduce payroll errors which effects our departmental budget.
• Dispatches jobs utilizing the patient transport system, adjusting priorities as necessary to ensure data integrity and to provide optimum service response. Participates in the review of the daily DOR, provides feedback on variances and assists in developing a plan of action as appropriate. Properly manages patient flow to meet Safe Patient Flow metrics. Identifies and corrects conflicts, delays, priority setting, staff discrepancies and system issues including emailing daily shift reports.
• Assists the Supervisor/Manager in training and guiding staff in the understanding and proper utilization of the computerized patient tracking system. Assists the supervisor/Manager in orientation of new employees and has input in staff performance appraisals. Routinely performs staff audits to ensure staff are following departmental SOPs including staff compliance in signing daily huddle messages.
• Assist with departmental training, new hire onboarding, hand hygiene, HRO and other safety initiatives including regulatory readiness. Properly uses and maintains equipment including routinely and consistently checking equipment for cleanliness and safety. Oversees staff routinely to conduct equipment rounds, collecting abandoned equipment and maintains a clutter free and clean work environment. Completes weekly safety and hand hygiene audits as assigned.
• Exhibits a professional, courteous and positive demeanor at all times to the patient, staff and visitors while honoring the privacy of others. Responds professionally and timely to customer inquiry or concerns and reports all issues to the Supervisor. Adheres to both Hospital and Departmental policies of conduct including but not limited to proper dress code, phone etiquette, attendance/punctuality and display of the ID badge.
• Attends lead meetings, staff meetings and all mandatory meetings scheduled by the Supervisor/Manager. Attends a minimal of 2 inservice/seminar and/or attends 1 IFE course for professional growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED