Shift Lead Barista

CHAGEE Modern TeaHouse•San Diego, CA

9d•$22 - $24•Onsite

About The Position

CHAGEE is a modern teahouse with over 7,500 locations globally, committed to bringing people together through tea. We are awakening a modern tea movement, grounded in authentic heritage, fueled by cutting-edge innovation, and crafted to nourish body and spirit. With a significant global presence serving millions of cups of tea monthly, CHAGEE is excited to expand into the US market and is looking for individuals to be part of this journey. In this Shift Lead role, you will support baristas with drink preparation, manage the POS system, demonstrate excellent customer service, handle customer feedback, and uphold company values. You will also assist managers in assigning tasks, delegation of duties, and opening/closing procedures. Additionally, you will support the team in delivering high-quality customer service, coaching baristas through On-Job-Training, and practicing a high standard for hospitality. You will also assist in addressing customer complaints and de-escalation solutions. While not responsible for creating schedules, you may need to aid with call-off coverage. You will have some awareness of sales performance, assist in marketing and promotion activities, and ensure store inventory is arranged and managed properly, including forecasting usage and supporting with ordering and receiving.

Requirements

Be a passionate tea lover
Excellent verbal and written communications skills
Fun personality that can add to the CHAGEE culture
Be a fast learner and enjoy working in a fast-paced environment
Work well as part of a team with strong work ethic
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis
Be willing to learn other responsibilities and ad-hoc assignments
Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
Position requires prolonged periods of standing and/or walking
May involve reaching, crouching, kneeling and stooping
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment
Frequently lift/move up to 25lbs

Nice To Haves

Barista experience: 1+ years
Leadership experience: 1+ years
Food Handling Certificate Needed (Company can assist)

Responsibilities

Support baristas with hands-on drink preparation, especially during peak hours.
Manage the POS with cash handling and credit card transactions.
Demonstrate an excellent level of customer service.
Handle customer feedback with sincerity and professionalism.
Lead by example by upholding company values and promoting a positive team culture.
Assist managers in assigning barista staff tasks and delegation of duties per shift as needed.
Aid with opening and/or closing store procedures and protocols.
Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service.
Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT).
Participate and complete company trainings when necessary.
Practice a high standard for hospitality and our mission to "make friends through tea".
Assist in addressing customer complaints and de-escalation solutions.
Aid with call-off coverage as needed.
Have some awareness of sales performance and assist operations where needed.
Assist in marketing & promotion activities.
Ensure store inventory is arranged and managed properly.
Help to forecast inventory usage and delivery.
Support management with ordering and receiving inventory as needed.