Shift Coordinator - Seaport $19.00 + avg. $9.00 tips!

Salt & Straw • Boston, MA

5h • Onsite

About The Position

Salt & Straw is hiring Shift Coordinators to support daily shop operations in a fast-paced hospitality environment. This role involves assisting team members, creating great guest experiences, providing customer service, supporting team workflows, offering coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting. The ideal candidate enjoys working with people, thrives in hospitality or retail environments, and is passionate about creating excellent guest experiences.

Requirements

• Must be 18+ years old.
• Available to work evenings, weekends, and holidays.
• Able to work at least 3 shifts per week, including 2 closing shifts.
• High school diploma or GED.
• 6+ months of food service, restaurant, retail, coffee, or hospitality experience.
• Strong communication skills and a passion for customer service.
• Ability to thrive in fast-paced, team-oriented environments.
• Comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

• 1+ year of food service, restaurant, retail, coffee, or hospitality experience.
• Enjoy coaching, motivating, and supporting others.
• Excited to grow leadership skills and take on greater responsibility.

Responsibilities

• Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
• Guide Scoopers throughout the shift, managing task assignments, breaks, and team support.
• Deliver exceptional customer service and thoughtfully resolve guest concerns.
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and assisting wherever needed.
• Coordinate opening, closing, and daily operational tasks to maintain shop standards.
• Coach and support Team Members through real-time feedback and training.
• Help maintain product quality, food safety, cleanliness, and workplace safety standards.
• Assist with inventory counts, supply management, cash handling, and daily documentation.
• Ensure third-party delivery orders are prepared accurately and meet quality standards.
• Foster a positive, inclusive work environment where Team Members feel supported and valued.
• Learn and share flavor stories to help guests discover their next favorite scoop.
• Partner with shop leadership to uphold operational standards and support team development.

Benefits

• Optional earned wages access
• 401(k) match with 50% company match up to 1% of your salary after three months (for part-time Team Members)
• Medical, dental, and vision coverage may become available after 780 hours worked
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
• Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions
• Flexible scheduling
• 1 hour of Sick Time per 30 hours worked
• 12 weeks of Paid Parental Leave at 70% pay
• 2 hours of Paid Voting Time
• Up to $1,800/year for learning goals
• Career development and growth opportunities within Salt & Straw
• 30% Team Member discount
• Early access to new flavors
• Commuter FSA
• UHC Wellness Rewards (earn up to $1,000)
• Affordable FIGO Pet Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED