Shift Coordinator - Manhattan Beach $17.75 + avg. $10.04 tips!

Salt & Straw • Manhattan Beach, CA

8d • $18 - $18 • Onsite

About The Position

Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift. You will coordinate daily shop operations to ensure a smooth and welcoming guest experience. This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting. If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we’d love to meet you.

Requirements

• Are 18+ years old
• Are available to work evenings, weekends, and holidays
• Can work at least 3 shifts per week, including 2 closing shifts
• Have a high school diploma or GED
• Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience
• Enjoy coaching, motivating, and supporting others
• Have strong communication skills and a passion for customer service
• Thrive in fast-paced, team-oriented environments
• Are excited to grow your leadership skills and take on greater responsibility
• Are comfortable discussing flavors, offering samples, and creating memorable guest experiences

Nice To Haves

• 1+ year of food service, restaurant, retail, coffee, or hospitality experience preferred

Responsibilities

• Coordinate daily shop operations to ensure a smooth and welcoming guest experience
• Guide Scoopers throughout the shift, managing task assignments, breaks, and team support
• Deliver exceptional customer service and thoughtfully resolve guest concerns
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
• Coordinate opening, closing, and daily operational tasks to maintain shop standards
• Coach and support Team Members through real-time feedback and training
• Help maintain product quality, food safety, cleanliness, and workplace safety standards
• Assist with inventory counts, supply management, cash handling, and daily documentation
• Ensure third-party delivery orders are prepared accurately and meet quality standards
• Foster a positive, inclusive work environment where Team Members feel supported and valued
• Learn and share flavor stories to help guests discover their next favorite scoop
• Partner with shop leadership to uphold operational standards and support team development

Benefits

• Optional earned wages access
• 401(k) match with 50% company match up to 1% of your salary after three months
• Medical, dental, and vision coverage may become available after 780 hours worked
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
• Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions
• Flexible scheduling
• 1 hour of Sick Time per 30 hours worked
• 12 weeks of Paid Parental Leave at 70% pay
• 2 hours of Paid Voting Time
• Up to $1,800/year for learning goals
• Career development and growth opportunities within Salt & Straw
• 30% Team Member discount
• Early access to new flavors
• Commuter FSA
• UHC Wellness Rewards (earn up to $1,000)
• Affordable FIGO Pet Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED