Shift Captain

THE GROVE MASTER•Phoenix, AZ

11d

About The Position

A Shift Captain (SC) is an expert in the daily activities of a work shift and helps coordinate shift operations to ensure customers receive outstanding service. The SC supports shift staff by assisting with scheduling issues, taking orders, handling cash, and reporting shift issues to management. This is not a management position; the SC does not manage employees. The role supports food preparation and service, customer interactions, register and cash procedures, product and supply handling, stocking, inventory, cleaning, and store opening and closing. The SC may cover breaks and time-off requests, train new employees on store policies and procedures, cash handling, and daily operations, and help ensure the store operates according to established hours. With management approval, store hours may be adjusted for flight schedule changes or weather-related issues. The SC must comply with company policies and health and safety standards and may perform other duties as required by the position or management.

Requirements

Speak English clearly; read and comprehend instructions, short correspondence, and policy documents; and converse comfortably with customers.
Handle cash and sales transactions carefully and accurately.
Be punctual, dependable, and reliable in following the work schedule and clock-in/out and break policies.
Wear the complete uniform and maintain a well-groomed appearance.
Show initiative and follow through with tasks.
Communicate effectively, listen well, cooperate with others, and offer help and assistance.
Remain friendly and even-tempered and perform consistently under pressure.
Handle products and supplies safely and sanitarily, and distribute them according to the store's requisition or stock list.
Adhere regularly to company policies and standard operating procedures.
Bend, twist, and stand for extended periods to perform job functions.
Lift and push objects weighing over 40 lbs.
Meet applicable Federal, State, and Local quality and health and safety requirements and comply with airport and/or train station rules and regulations.

Responsibilities

Support shift operations, including food preparation, taking orders, and cleaning.
Ensure shift duties are performed efficiently and on time.
Report shift or employee issues to management daily.
Provide customer service and promote retail products and promotions in stores and to customers.
Open and close registers and prepare cash deposits.
Handle cash and secure safe funds.
Count beginning- or end-of-shift receipts and enter them in the POS system.
Receive and distribute products and supplies to stores.
Assist with stocking and reorganizing products in the store.
Assist with monthly inventory and track vendor purchase orders for products and supplies.
Keep stores clean and neat and assist with regular store cleanup.
Cover breaks and time-off requests as needed.
Train new employees on store policies and procedures, cash handling, and daily store operations.
Ensure stores open according to established hours; with management approval, adjust for flight schedule changes or weather-related issues.
Comply with company policies and health and safety standards.
Follow safety rules in the TGI Safety Manual and other company policies and procedures, and immediately report safety hazards to management.
Perform other duties as required by the position or management.