Shelter Support Worker (Casual)

The Salvation Army Canada and Bermuda Territory•Port Hardy, BC

7d•CA$20 - CA$30•Onsite

About The Position

The Shelter Support Worker provides a safe and secure environment for guests and visitors. The Incumbent may provide emotional support and crisis intervention and is responsible for the smooth operation of the facilities during their shift.

Requirements

Completed grade 12 high school diploma.
CPR First Aid ©.
Non-Violent Crisis Intervention Certificate or willingness to obtain.
Minimum one year experience in the Social Services field.
Comfortable using Microsoft/computer programs.
Fluent in spoken and written English
Ability to lift up to 30 lbs with no assistance from others or up to 50 lbs with assistance.
Background check consent
A clear vulnerable sector screening
Completion of our online Armatus Abuse Training and required Health and Safety training

Nice To Haves

Completion of a formal post-secondary/college diploma program of 1-2 academic years in a related field (e.g., Social Service Work, Mental Health & Addictions, etc.) is a strong asset.
Proved knowledge of trauma-informed care and crisis intervention is an asset.
Experience on customer service/care is an asset.

Responsibilities

Serves as The Salvation Army’s representative to Shelter Guests and Visitors
Reads HIFIS and Staff to Staff notes at the beginning of each shift
Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
May liaise with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
Handles the admission, orientation and evaluation of guests’ understanding of rules; ensures ongoing enforcement of policies, which may include guest discipline
May serve as Receptionist for Shelter, answering phones promptly and as necessary
Follows proper intake procedures for new guests
Monitors the activities of the guests/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
May assist with meal prep, clean-up and serving, including checking food temperatures
Assists in completing kitchen and janitorial inventory and reports information to Head Cook and Community Ministries Supervisor.
Participates in scheduled job-related training as required.
Performs other job-related duties as assigned.
May call in employees as required to fill in for last-minute employee absences.
Gives input into orientating, training and evaluating staff.
Oversees the coffee service schedule.
Completes cleaning duties as assigned.
Provides appropriate assistance to guests when required.
Communicates guest food allergy and dietary restriction information to Head Cook and Community Ministries Supervisor.
Treats all residents with respect and dignity at all times.
May carry out inspection/security checks of property and grounds in accordance with policies and procedures.
Complies with all safety procedures.
Ensures proper lifting, twisting and reaching techniques are used during job performance.
Checks intercom and monitor before answering the door. Answers the door with proper precautions.
Responsible to sign-in and out the appropriate set of keys, ensuring the safety and security of the facility.
Regularly checks that the working partner’ is feeling well.