Shelter Support Supervisor

CENTRAL ARIZONA SHELTER SERVICES INC•Charlottesville, VA

just now•Onsite

About The Position

The Shelter Support Supervisor is a non-exempt, shift supervisor responsible for leading a team that provides services aimed at ending client homelessness. This role involves fostering a work environment of dignity and respect, ensuring adequate staffing, managing client services, and maintaining data integrity. The supervisor will also be involved in policy review, training, and resolving client complaints and grievances. Additionally, they will monitor facility operations, radio transmissions, and perform duties of Shelter Support Staff when necessary. The position requires a commitment to a solution-focused work environment and professional conduct.

Requirements

Minimum of 1 year relevant human services experience working with the underserved, impoverished and/or the homeless; or 1 year experience in a supervisory role.
Intermediate to advanced skills in Word, Excel and Outlook.
State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one.
CPR-First Aid certification within 90 days of employment.
Naloxone (Narcan) training within 90 days of employment.
Non-violent crisis de-escalation certification within 90 days of employment.

Nice To Haves

Bilingual in English and Spanish.
Experience with Homeless Management Information System (HMIS).
CPR-First Aid certification is required for your position, and administering CPR and/or First Aid is a part of your job duties at work.
Naloxone (Narcan) training is required for your position, and administering Naloxone (Narcan) in an emergency situation is part of your job duties at work.

Responsibilities

Supervise Shelter Support Staff, fostering a work environment of dignity and respect.
Oversee a solution-focused environment that is fair and consistent, engaging and retaining clients.
Maintain a professional culture that promotes teamwork with empathy for clients.
Ensure adequate staffing levels are maintained, approve time-off requests and timesheets.
Coordinate work assignments and mediate interpersonal conflicts.
Ensure bed occupancy is fully utilized and foster continuous process improvement.
Review policies and procedures and recommend revisions to leadership.
Identify training gaps and make training recommendations to leadership; provide on-the-job, task-specific training.
Meet regularly with Peers to share information, identify issues, and report concerns.
Champion the programs operating at CASS and seek and suggest ways to improve processes and procedures.
Mediate and resolve client complaints and grievances.
Effectively disseminate updated resource and referral information to Shelter.
Determine eligibility of clients to re-enter the Shelter under extenuating circumstances with the Program Manager.
Provide guidance and direction to Shelter Support staff to assure data integrity and accurate reporting.
Review client intake data for accuracy and completion.
Review nightly bed occupancy and make recommendations for optimization.
Hold staff accountable for reading and understanding communications and attending required meetings.
Address any quality assurance issues with staff, as directed by the leadership team.
Monitor radio transmissions and provide direction.
Monitor facility regularly, report any health and safety hazards, and work closely with the facilities department.
Perform duties of Shelter Support Staff when needed.
Evaluate and train incoming staff and Supervisors.
Perform other duties as required.