Shelter Support Specialist - Morning
About The Position
People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. We are looking for a customer-service-focused individual for our daytime Shelter Support Specialist role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team. The official internal title for Shelter Support Specialist is Guest Services Associate.
Requirements
- Associates Degree in Human Services or related field; or 1 year of direct experience
- CPR/First Aid/AED Certification or ability to obtain within 6months of hire
- Strong computer skills and Microsoft Office experience
- Strong experience working as a part of a team
- Experience working with people from diverse cultural and socio-economic backgrounds
Nice To Haves
- Experience working with families or individuals experiencing homelessness preferred
- Knowledge of Hennepin County shelter system preferred
Responsibilities
- Contribute to warm and friendly environment by greeting and providing great hospitality to guests
- Process guest intake, voucher renewals, and audit report paperwork
- Respond to guests’ request for information and necessities
- Answers telephone and relays messages for guests
- Understand and follow all front desk policies and procedures in order to provide excellent guest service
- Performs stocking and cleaning responsibilities as needed for shift
Benefits
- $25.00 hourly
- 401(k) with employer contribution at 6 months.
- Reduced cost parking or metro pass.
- Financial wellness benefit.
- The chance to make a real difference in the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
