Shelter Supervisor Evening

SAFE PLACE FOR YOUTH • Los Angeles, CA

1d • Onsite

About The Position

The Shelter Supervisor leads the Melrose Interim Housing Program, a 24-hour, 60-bed site serving transitional-aged youth (18–24) experiencing homelessness in Los Angeles, ensuring a safe, trauma-informed, and supportive environment where young people can stabilize and move toward permanent housing. This role oversees staff, daily operations, and service coordination while strengthening crisis response, housing placement efforts, and connections to critical community resources. The ideal candidate is a mission-driven leader with interim housing program experience and a deep commitment to empowering youth through compassionate, youth-centered care, with specific experience serving TAY experiencing homelessness preferred.

Requirements

• Commitment to the mission, vision, and values of SPY with a passion for housing justice and youth empowerment.
• Bachelors Degree in Social Work, Psychology, Sociology or related field is preferred (lived experience or related work experience is strongly considered)
• 3-4 years of experience providing direct services to high-risk transitional age youth (TAY) is required.
• 3-4 years of experience providing supportive services linkages for individuals experiencing homelessness
• Demonstrated Knowledge of best practice models including:, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention.
• Strong communication, leadership, and organizational skills with the ability to foster a collaborative team culture.
• A self-starter who is prepared to drive innovative solutions within the organization
• An ability to work in a fast paced environment requiring flexibility, problem-solving, and effective crisis management.
• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.
• Mandated Reporting Requirements: All SPY employees are mandated reporters and are legally required to report any reasonable suspicion of child, elder, or dependent adult abuse or neglect.
• COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. Please submit proof of vaccination to [email protected]. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are not guaranteed.
• Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record.
• For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.

Nice To Haves

• Specific experience serving TAY experiencing homelessness preferred.

Responsibilities

• Oversee day-to-day program operations, ensuring a safe, clean, and welcoming environment for residents, staff, and visitors.
• Supervise, coach, and evaluate a team of resident coordinators, support staff, and case managers.
• Provide trauma-informed guidance and crisis intervention to staff and residents, including de-escalation, mediation, and after-hours support as needed, including driving to and responding to site-related emergencies when required.
• Ensure program policies, procedures, and site protocols are consistently followed and updated in alignment with contracts and best practices.
• Ensure staff are conducting regular room checks to monitor resident safety and well-being; checks are typically performed hourly overnight and at key times during the day, in accordance with program policies and licensing requirements.
• Ensure staff are accurately updating program logs, documenting resident interactions, incidents, and other relevant information in a timely manner.
• Collaborate closely with case management staff to support resident intakes, move-ins, discharges, and referrals, ensuring residents are connected to housing and community resources.
• Drive to and attend internal meetings, community partner meetings, trainings, inspections, and other off-site obligations as required.
• Monitor resident engagement in services, encouraging participation in programming, workshops, and case management.
• Manage program compliance, quality assurance, and data integrity; ensure timely and accurate completion of HMIS and internal documentation.
• Support preparation for audits, inspections, and program reporting, ensuring contract deliverables and outcomes are met.
• Conduct regular staff check-ins, team meetings, and provide opportunities for training and professional development.
• Maintain program budgets and monitor expenses in alignment with financial guidelines.
• Provide on-site coverage as needed, including nights and weekends, to ensure continuity of operations and resident support when shifts are open.
• Lead performance management for all team members including coaching, disciplinary processes, and assurance that department goals and deadlines are met.
• Provide trauma-informed strengths-based supervision and professional development for supervisees.
• Other duties as assigned to support the mission of the organization.

Benefits

• comprehensive health coverage
• 403b with agency contribution
• ample paid time off
• professional development opportunities that are tailored to your individual career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager