Shelter Staff / Family Advocate

Fusion • Federal Way, WA

2d • Onsite

About The Position

At FUSION, we are committed to making a difference in our community. Our mission is to provide housing and support services to families experiencing homelessness, offering them a safe space as they work toward self-sufficiency. Beyond housing, we operate a retail furniture store to raise funding for our mission, and a cafe which serves as part of our job skills training program, providing opportunities for skill-building and empowerment.

The Shelter Staff position is responsible for general shelter oversight, the facilitation of client screenings, housekeeping of common areas, family unit turnovers, and for a variety of record-keeping and interpersonal tasks. Adheres to all State and Federal mandates regarding shelter care and facilitates the safe operation of the shelter. Responsible for providing relevant, consistent documentation regarding resident updates, status, and concerns during shifts to support communication and care coordination between management/staff/shift changes. Performs client screenings with all required documentation and coordinates with the Program Manager to successfully onboard new families. Maintains cleanliness of shelter common areas including shared office space, great room, staff restrooms, staff kitchen, and commercial laundry area. Responsible for family unit turnovers to include storage of items left behind, cleaning restroom and family unit, washing of linens, making beds, and preparing rooms for incoming families. Responsible for laundry duties as outlined by schedule. Maintains a consistently safe, clean, and orderly operation. Ensures that no unregistered people are on the shelter premises. Collaborates with the security team where appropriate to ensure all clients, staff, and property are safe and secure. Reports any concerns or problems that occur while on duty to the Program Manager and documents activities in the daily log to include, events, activities, and any information that would be helpful to the next staff member coming onto their shift. Contacts the Program Manager in the case of emergency or critical incidents such as fire evacuation, police intervention, 911/EMS, mental health, medical emergency, or when residents appear to be under the influence and complete a written Incident Report. Models respect and compassion to all clients, staff, and volunteers providing a proactive approach to problem-solving. Performs monthly Fire and Safety Drills (alternating months) and provides documentation that they have been performed. Must be willing to perform other duties as assigned.

Requirements

• High School graduate or equivalent
• Experience or interest in working with families who are experiencing homelessness
• Understanding and adherence to state and federal confidentiality regulations including HIPAA
• Ability to cope well in a sometimes-stressful environment and not "buy into" the perceived crises of others
• Good communication and literacy skills including the ability to gather, document, and report information clearly and to share effectively about FUSION and its programs
• Good computer/data entry/communication skills including the ability to collect, enter and report information correctly using tools such as Apricot, Microsoft Office, and Teams
• Must sign an oath of confidentiality covering all staff, volunteers, and guests
• Must have a personal self-care routine that contributes to a professional and healthy work culture and supports compassion, accountability, open communication, and respect

Nice To Haves

• Bilingual Spanish

Responsibilities

• General shelter oversight
• Facilitation of client screenings
• Housekeeping of common areas
• Family unit turnovers
• Record-keeping and interpersonal tasks
• Adherence to all State and Federal mandates regarding shelter care
• Facilitation of the safe operation of the shelter
• Providing relevant, consistent documentation regarding resident updates, status, and concerns
• Performing client screenings with all required documentation
• Coordinating with the Program Manager to successfully onboard new families
• Maintaining cleanliness of shelter common areas
• Responsible for family unit turnovers to include storage of items left behind, cleaning restroom and family unit, washing of linens, making beds, and preparing rooms for incoming families
• Responsible for laundry duties as outlined by schedule
• Maintaining a consistently safe, clean, and orderly operation
• Ensuring that no unregistered people are on the shelter premises
• Collaborating with the security team where appropriate to ensure all clients, staff, and property are safe and secure
• Reporting any concerns or problems that occur while on duty to the Program Manager
• Documenting activities in the daily log
• Contacting the Program Manager in the case of emergency or critical incidents
• Modeling respect and compassion to all clients, staff, and volunteers
• Performing monthly Fire and Safety Drills (alternating months) and providing documentation
• Willingness to perform other duties as assigned

Benefits

• Opportunity to make a tangible difference in the lives of families experiencing homelessness
• Contribute expertise to an organization that values impact, community empowerment, and innovation
• Workplace dedicated to providing housing, support services, and resources to those who need them most

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED