Shelter Specialist - Weekends

Scott Carver Dakota CAP•Prior Lake, MN

3d•Onsite

About The Position

The Hopes Portage Weekend Specialist (WSS) is responsible for front desk support of the shelter during weekend hours, providing support and resources to families who are actively housed in Hopes Portage family shelter. The WSS will be responsible for the oversight of the building and keeping the shelter clean and orderly. They must be open-minded and carry a strength-based approach to problem solving. They will be the weekend activity coordinator for families. In this role you will build trusting professional relationships and help our clients navigate the challenges of staying in shelter. The WSS will be located at the Hopes Portage Shelter in Prior Lake MN.

Requirements

Experience working with households who are experiencing homelessness.
Experience working elderly, youth and young adults.
Have an awareness of community programs and resources.
Must have the ability to implement a strength-based and empowering approach to service delivery.
Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and behavioral issues.
Principles and practices of conflict resolution
Principles of record keeping and record management.
Understanding or shelter policies and procedures
Passion for serving people that were formerly or currently unhoused
Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
Maintain composure and work effectively under stressful conditions.
Always demonstrates a pleasant and enthusiastic demeanor
Collaborating as a team member with colleagues, staff and community representatives.
Effective verbal and written communication
A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

Nice To Haves

Knowledge of child development and trauma

Responsibilities

Contribute to effective program practices and maintain a commitment to professionalism throughout the agency and community
Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community
Manage the front door and provide safety to the families of Hopes Portage
Communicate effectively with Hopes Portage team
Maintain Client Confidentiality
Utilize conflict resolution and crisis management skills
Maintain all records according to agency/program guidelines.
Data entry
Be knowledgeable of all CAP Agency programming and community resources; collaborate with staff for the coordination of services.
Cleaning the shelter common and shared spaces (sweeping, mopping, vacuuming, dusting, and wiping down hard surfaces .)
Other duties as assigned.