Shelter Specialist (5303)

MERCY HOUSE•Riverside, CA

1d•$21 - $21

About The Position

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Fluency in Spanish is a significant value.

Requirements

Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
Ability to perform crisis intervention as needed
Ability to complete job duties that are guest focused, trauma informed, and housing focused.
Reliable transportation required
A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
Detail-oriented and computer proficient in Microsoft Word and Excel required
Self-motivated, the ability to manage a high volume of emails, work independently and with a group, dependability, responsibility
The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
Multi-task and work in a fast-paced environment
Navigate urgent matters while upholding a degree of flexibility
Work effectively with a diverse population
Rapid prioritization
Speak effectively before landlords and/or small groups
Knowledgeable about fair housing and legal concerns to advocate for the organization and the clients we serve
Enter units with program staff as needed
Answer and respond to phone queries
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift fifty pounds at times

Responsibilities

Ensure a safe and client focused environment for guests to quickly end their homelessness.
Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services.
Encourage and discuss progress toward housing with shelter guest
Assist with shelter setup and maintenance
Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills.
Assist with receiving and verifying orders from vendors, completing tally sheets
Post and update signs and service calendars
Audio Equipment set up and monitoring
Assist in the organization of supplies and facilities needs
Conduct neighborhood patrols to minimize potential impact on the surrounding community
Must be able to lift to 50lbs.
Assist administrative duties that support program services.
Assist with keeping detailed daily summary sheets
Assist with record keeping and reporting
Assist with guest services and program activities if necessary
Complete ad hoc projects as appointed by Supervisor