Shelter Program Manager (On-Site)

COALITION TO ABOLISH SLAVERY AND TRAFFICKING•Los Angeles, CA

1d•Onsite

About The Position

The Coalition to Abolish Slavery and Trafficking (Cast) is a Los Angeles-based nonprofit organization that is working to put an end to human trafficking through comprehensive, lifesaving services to survivors and a platform to advocate for groundbreaking policies and legislation. Over the past two decades, Cast has supported thousands of survivors through every phase of their journey to freedom from counseling to legal resources, to housing, educational and leadership training, and mentorship. Through these programs, Cast has helped empower survivors to overcome their traumatic pasts and become leading voices in shaping policy and public awareness to ultimately put an end to the fastest growing criminal enterprise of the 21st century. CAST offers generous benefits, including medical, life, paid sick/vacation time, and a 403(b) plan. Additionally, we provide you with an opportunity for continued learning through career, professional & personal development, and training along with working with a team of committed individuals, where you are supported and given every chance to succeed. This position requires thorough knowledge and understanding of a human rights, strengths-based approach in serving clients. The Shelter Program Manager requires strong social work skills (particularly in crisis intervention and conflict resolution) and cultural competency. It also requires strong assessment and service planning skills, supervisory experience, and strong administrative skills. The Shelter Program Manager should possess a high level of maturity, flexibility, and awareness of the dynamics of shelter living with the ability to work independently and with others.

Requirements

Individual must be organized, flexible, capable of multi-tasking, and able to identify and respond to shifting priorities. Must also be a self-starter that can work within a team environment and handle a variety of tasks with urgent and fluctuating deadlines while maintaining strict attention to detail and balancing short- and long-term goals.
B.S.W. or BA in social work with at least 2 years' experience in housing (i.e. shelter services, Rapid Rehousing, Affordable Housing, vouchers, etc.), program development and management experience, experience in training and supervising staff, providing case management services and/or direct services with highly traumatized populations; or extensive experience and demonstrated skills and aptitude considered in lieu of education.
Ability to work independently and with minimal supervision; Is comfortable working both in collaborative settings. Must be organized, flexible, detail-oriented, and multi-tasking.
Possesses a general understanding of employment laws as it relates to managing staff.
Implicitly understands how to de-escalate situations to encourage the best possible outcome.
Must be a self-starter, able to work in a team environment and manage time effectively.
Strong assessment skills and experience to determine client needs
Demonstrated sensitivity to and knowledge of issues involved in working with diverse populations and/or with individuals who have limited English proficiency.
Knowledge of multidisciplinary and multicultural approaches
Ability to maintain a positive, cooperative, and professional demeanor with clients, partner organizations, volunteers/interns, staff/board, donors, consultants, and members of the public.
Excellent oral and written communication skills, and ability to deliver oral presentations to diverse professionals and audiences
Ability to operate computer systems, including Internet, email, databases, and word processing software (Microsoft Office Suite)
Capacity to work in a fast-paced program and manage multi-faceted services
Available to travel extensively throughout the Los Angeles region - must have a car, insurance and a valid driver's license

Nice To Haves

Bilingual in Spanish or one or more Asian Pacific Islander (API) languages preferred
In-depth knowledge of issues related to providing services to survivors of human trafficking, domestic violence, or sexual violence preferred, including knowledge of the service delivery system in Los Angeles and the regulations governing public and private benefits as well as federal benefits available to trafficking survivors.

Responsibilities

Assist in coordinating and overseeing the Transitional Shelter Program and ensure results are adequately captured
Ensure quality and performance of all shelter programming
Coordinate and oversee day-to-day operations at shelter to ensure optimal results and compliance with strategy and deliverables
Oversee intake and exiting of clients from the program, including assessing appropriateness for intake and readiness for transitional housing program, or other longer-term housing
Oversee development of individualized service plans and responsibilities for each client and monitor/work with Shelter Case Manager and Assistant Case Manager to ensure that plans are followed and adjusted as needed
Provide crisis intervention and conflict resolution to clients and as support to shelter staff
Develop and manage specialized services and workshops, house meetings, or other life skills development activities
Oversee daily hotline services at the shelter programs. Ensure calls are being answered, logged into the database system, and callers are receiving optimal services
Prepare all documentation for audits by funders
Assist in completing grant reporting shelter program
Manage Mariposa Haven Shelter staff and volunteers to ensure high-quality shelter services are provided
Supervise shelter staff and volunteers, including providing ongoing training, support, and evaluation. Manage workflow, schedules, and coverage
Be responsible to recruit, interview, hire, and train shelter staff and volunteers
Oversee all data capture for the shelter staff
Ensure client documentation is complete and accurate
Manage volunteer vetting and scheduling
Manage overall Mariposa Haven facilities in order to ensure a safe, living environment for shelter residents
Manage day-to-day operations including vendor contacts, purchasing, supply deliveries, etc.
Manage facilities including upgrades, repairs, emergencies, and coordinate insurance claims, etc.
Ensure security systems are adequate and functional at all times
Contribute to the direction and leadership of all housing programs at Cast
Provide after hour supervisory on-call coverage for Cast Housing Program and hotline a minimum of one week per month
Assist with finding staff coverage for Cast Housing Programs in partnership with all Housing Program Managers
Other duties in line with Cast Housing Programs needs and as requested
Manage and oversee all fiscal and administrative processes for the program
Ensure proper use and documentation for all funds and resources
Manage credit card expenses and provide documentation in a timely manner to the accounting department
Ensure timesheets and other administrative documentation is completely correctly and submitted on time
Monitor resource needs and comply with program budget
Work closely with the Associate Director of Equitable Housing on strategic development, compliance, and in meeting CAST's stated goals and objectives
Assist Associate Director of Equitable Housing develop, implement and lead a vision for the housing program that is culturally sensitive, holistic and rooted in the principles of trauma informed care
Assist Associate Director of Equitable Housing Identify Opportunities for growth, which will include housing support, vocational training and supplemental support for survivors within all the Housing Programs