Shelter Operations Specialist (2nd Shift)

Primavera Jobs•Tucson, AZ

21d•Onsite

About The Position

This role is responsible for assisting with the orientation process and welcoming participants into the residential setting. The specialist will provide guidelines, answer questions, ensure adherence to rules, encourage positive behaviors, respond to issues and problems, and maintain a professional, respectful, and safe environment. The position involves cross-training in all Residential Team Member duties, providing coverage and assistance to other team members, and supporting daily shelter operations including laundry, food, maintenance, cleaning, and perimeter checks. Accurate completion of required paperwork, maintaining daily logs, and ensuring adherence to shelter guidelines are key aspects of this role. The specialist will also communicate participant concerns to management, participate in debriefings, and complete data entry. Additional duties include issuing receipts for donations, allocating participant beds, recruiting and supervising participant volunteers, answering the telephone, safeguarding shelter areas, preparing food, ensuring kitchen cleanliness, supervising meal deliveries and volunteers, managing shelter supply inventories, and following health and sanitation procedures. The role also involves medication distribution, contraband screening, conducting searches, and attending various meetings and training sessions. A strong understanding of issues facing the homeless population, ability to work with diverse groups, empathy, persuasiveness, and detail orientation are essential. The position requires comfort working with individuals with mental health and/or substance abuse issues and knowledge of emergency procedures.

Requirements

High school diploma or equivalency
1 year of experience working with people experiencing mental health concerns, substance use, housing insecurities, or lived experience.
Proficiency with computer systems and software, including database programs.
Ability to work evenings, weekends as needed and be flexible to meet shelter needs.
Reliable transportation, a valid driver’s license, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.
ServSafe Certification, or ability to obtain.
Mental Health First Aid Certification, or ability to obtain.
First Aid and CPR certification, or ability to obtain.
Level 1 Fingerprint clearance card, or ability to obtain.

Nice To Haves

Bilingual – English/Spanish
One year of experience working with people in a shelter setting, or trauma-related work experience, or direct behavioral health services.
Extensive Knowledge working with people experiencing addiction or mental health issues.
Extensive Knowledge of community services and ability to coordinate.
Knowledge of ServicePoint (HMIS) system to easily transition into the position.

Responsibilities

Interact with participants, volunteers, and fellow employees in a professional manner, reflecting Primavera’s Guiding Principles of integrity, respect, accountability, compassion, and leadership.
Assist with orientation process and welcome participants in the residential setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment.
Cross-train in all Residential Team Member duties, as outlined in this description.
Provide coverage for and assistance to other Residential Team Members as assigned.
Provide support in daily Shelter operations including laundry, food, maintenance, cleaning, and perimeter checks.
Complete random rounds a minimum of once every hour.
Accurately complete required paperwork for any shift, including Unusual Incident Reports
Keep the daily log of participant information and shelter happenings up to date with relevant and thorough information.
Carry out Shelter guidelines and maintain a peaceful environment at all times.
Communicate any participant concerns to the Program Manager, Resource Specialists, and other Residential Team Members, and assure a shift note is sent out at end of each shift.
Participate in debriefings at each shift change.
Complete required data entry in a timely and accurate manner.
Issue receipts for donations as appropriate.
Allocate participant beds logging information in the shelter database.
Recruit participant volunteers for the chore list.
Train, assist, and supervise participant volunteers in completing their assigned chores.
Work as independent leaders with volunteers and participants.
Supervise participant volunteers at all times.
Answer the telephone, taking messages as appropriate.
Safeguard the inside and outside areas of the shelter.
Prepare coffee and setup by 6:00am during the week, 7:00am on weekends, assist with breakfast prep and other assistance needed in the kitchen.
Ensure meal prep and kitchen cleaning procedures are followed when working in the kitchen.
Prepare and serve lunch on days when it is not provided by volunteers, using leftovers as much as possible.
Supervise the delivery of meals by meal teams.
Support meal team volunteers, and assist as needed.
Provide supervision and support to any meal team volunteers, support groups, and/or scheduled activities on site.
Send monthly volunteer team hours to volunteer coordinator.
Enter data in the monthly volunteer meal team log.
Provide servers with disposable gloves and proper kitchen utensils.
Provide servers with disposable proper sanitary and safety guidelines.
Manage shelter supply inventories in order to ensure cost-effective practices are followed.
Date and properly store all donated and/or purchased foods using a first-in, first-out procedure.
Follow standard health and sanitation procedures.
Clean kitchen and prep area after each meal and other times as needed in compliance with Shelter cleaning procedures
Complete sanitary and disinfection process in highly touched areas every 2 hours.
Complete random building inspections with the Program manager and other Resident team members.
Assist with linen rolls and totes every day/night.
Medication distribution, contraband screening, and update logs as needed.
Conduct searches of items at front door, responsible for participant re-entry, search of bags, persons breathalyzing, orientation, locker run, clothing run, and roll ups, breathalyzing, checking bags, orientation, locker run, clothing run, and roll ups.
Attend bi-weekly employee 1:1’s, monthly staff meetings, monthly house meetings, quarterly All employee meetings, and other training sessions and meetings as requested
Adherence to and demonstration of Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
Other duties as assigned by leadership