Shelter Operations Manager - Kenosha Campus

WISCONSIN HUMANE SOCIETY•Kenosha, WI

5d•$41,000 - $51,000•Onsite

About The Position

The Wisconsin Humane Society (WHS) is hiring a full-time Shelter Operations Manager at our Kenosha Campus to lead our animal sheltering and client services work. This position provides oversight and leadership to our animal care, client services, and veterinary support teams. The Shelter Operations Manager reports to the Director of Animal and Client Services - Racine and Kenosha Campuses and requires a regular onsite presence at our Kenosha Campus to lead and support the team. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!

Requirements

Able to lead a team and inspire great performance to achieve results
Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach.
Able to navigate emotional aspects of animal welfare work.
Able to balance the needs of the organization with the needs of staff, animals, and clients.
Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions.
Must be able to routinely lift and carry up to 50 pounds.
Able to flex schedule to support the team as needed, including occasional weekend shifts, on-call, and/or rotating holidays.

Nice To Haves

prior supervisory and animal welfare experience preferred.

Responsibilities

Supervise, coach, and develop staff and volunteers using WHS’s supervisory processes, people-centered approach, and values.
Develop performance and professional growth of the team using WHS’s supervisory tools and through effective hiring, onboarding, and training of staff.
Collaborate within and across teams to maintain the alignment of people, processes, and organizational functions.
Foster a culture of inclusion by seeking input from others and valuing diverse perspectives.
Model a growth mindset that encourages learning, resilience, belonging, and individual growth.
Consistently and accurately communicate organizational and campus strategic direction, priorities, and key information.
Model and champion WHS’s people-centered philosophy.
Drive culture to foster a workplace environment that exemplifies WHS’s values.
Ensure execution of strategic operating plans and ongoing processes to support our work at the Kenosha Campus in alignment with organizational resources, priorities, and community needs.
Implement, monitor, and maintain organizationally defined animal care and client services standards.
Monitor animal population and ensure that animals are moving efficiently from intake to outcome.
Serve as the primary point of contact for municipal stakeholders in the Kenosha community.
Ensure excellent customer service that aligns with our values and creates an inclusive environment for staff, volunteers, and the community.
Oversee scheduling, supervision, and support for daily tasks.
Manage to and provide input on the campus budget.

Benefits

Paid time off, including vacation, wellness, and holiday time
Health, dental, and vision insurance
403(b) retirement plan with company match
Paid family leave
Group term and voluntary life insurance
Short-term and long-term disability
Flexible spending plans
Health savings account (HSA)
Supplemental benefits to cover unexpected expenses
403(b) retirement plan
Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
Limited low-cost wellness and veterinary care services for staff members’ animals
Discounts on adoption fees, training classes, youth programs, retail and events
Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.