Shelter Monitor

Neighborhood Place of Puna•Keaau, HI

2d•$20 - $22•Onsite

About The Position

Under the supervision of the Lead Shelter Monitor, the Shelter Monitor is responsible for providing compassionate support to homeless families sheltering at Hale Iki by creating a safe, clean, and nurturing environment. This role also involves supporting shelter participants and collaborating with Housing Navigators to ensure the successful completion of Individualized Housing Plans (IHPs), utilizing a Housing First approach in all aspects of the position.

Requirements

High school diploma or equivalent.
1 year of experience serving vulnerable and challenged individuals preferred.
Valid Hawaii driver license and no-fault car insurance.
Current resident of Puna/East Hawaii Community area.
Criminal Record and/or DHS-CWS background check.
Consistently maintain general cleanliness of the workspace.
Willingness to participate in ongoing professional development.
Proficiency in basic computer skills, including word processing, spreadsheet software, email, and internet navigation.
Strong communication, interpersonal, and problem-solving skills are essential.
The ability to work collaboratively with participants, landlords, community partners, and other stakeholders is crucial.
Ability to communicate effectively and courteously with families, staff, community members.
Knowledge of available community resources.
Aware and sensitive to the different ethnic groups in the East Hawaii community.
Ability to work with minimal supervision.
Ability to handle multiple tasks and adhere to deadlines.
Ability to maintain confidential materials and information.
Ability to work as part of a team and maintain flexibility around task assignments.
Ability to establish, recognize, and adhere to appropriate professional boundaries.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of participants, families, or employees of an organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of the Google suite and general office tools: Google Docs, Sheets, Slides, Forms, etc as well as Microsoft Office, and Internet software as well as some Social Media knowledge.

Nice To Haves

1 year of experience serving vulnerable and challenged individuals.

Responsibilities

Conduct intake process for shelter participants 24 hours a day, 7 days a week.
Monitor the activities of shelter participants to ensure their health and safety.
Ensure the security and sanitation of the shelter site.
Perform and document shift activities as required by program policies, contract compliance, and professional standards.
Assess and respond appropriately to consumer behaviors, attitudes, and dispositions.
Assist shelter participants in processing issues and problem-solving, within limits.
Provide guidance and support to participants in their efforts to meet shelter expectations.
Advocate on behalf of participants to access housing-related services, entitlements, and benefits.
Provide support to shelter participants and work collaboratively with Housing Navigators to help ensure successful completion of Individualized Housing Plan (IHP).
Consult with Lead Shelter Monitor regarding shelter participant’s personal needs and behavior.
Attend staff meetings as directed.
Maintain visitor protocol and follow shelter log procedures.
Follow appropriate critical incident protocol and accompanying documentation.
Answer telephone calls and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
Provide oversight of cleanliness of shelter, neighborhood relations, and safety of shelter participants.
Assess, evaluate, and report, if necessary, internal and external facility conditions for safety, sanitation, and security concerns.
Utilize the Housing First approach in all aspects of this position by ensuring that services are provided without any requirements of the shelter participants for sobriety, participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”.
Perform other duties assigned.