Shelter Monitor (The Arch)

ENDEAVORS•Austin, TX

4d•Onsite

About The Position

The Shelter Monitor is responsible for monitoring the activities of residents in the shelter/center, ensuring compliance with program rules and expectations. This role also ensures the safety of residents and the security and sanitation of the program. The Shelter Monitor will oversee and take necessary actions consistent with organizational policies, program guidelines, and professional judgment to fulfill assigned responsibilities. The position aims to provide a safe, structured environment that meets client needs while maintaining professional boundaries. It involves fostering positive relationships with clients and management, documenting events and incidents accurately, consulting with supervisors on resident needs and behavior, and utilizing positive behavioral management techniques. The role requires monitoring shelter areas for rule compliance, maintaining high standards of sanitation, responding to resident requests, addressing procedural violations, assisting with resident intake and orientation, and briefing volunteers or other staff. Regular inspections, identifying and responding to resident issues or crises, and teaching good personal hygiene skills are also key components. The position emphasizes exceptional customer service by prioritizing the client's needs to support the mission of empowering people to build better lives.

Requirements

High School Diploma or GED required.
2+ years’ experience working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred.
Must maintain regular and acceptable attendance.
Driver’s License with a clear record.
Must have daily use of a vehicle without prior notice.
Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Responsibilities

Providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
Maintain positive relationships with clients, and management staff.
Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
Document all serious incidents completely, accurately, and in a timely manner.
Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs and behavior.
Utilize positive behavioral management techniques including verbal redirection and de-escalation.
Assist residents within limits in processing issues and problem-solving.
Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
Hyper-sanitization of all areas in the shelter.
Respond to residents’ requests, complaints, and inquiries.
Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering the shelter.
Brief and provide direction and needed assistance to volunteers and or any other staff.
Conduct regular inspections documenting opportunities for improvement.
Identify and respond to any Client/Resident who is experiencing a problem or crisis to ensure that they are safe and that other service providers are aware of the situation and able to respond with appropriate services
Teach good personal hygiene skills.
Maintain appropriate boundaries with residents at all times.
Gain a working knowledge of policies.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."