Shelter Medicine Associate (Bilingual-Spanish Required)
About The Position
San Diego Humane Society is hiring full-time Shelter Medicine Associates for our San Diego Campus! The Shelter Medicine Associate supports our Community Cat Program (CCP) and Medical department by providing exemplary customer service and removing barriers to accessing medical services for animals in our community. Primary duties include administrative support, animal handling and championing the cause of community-driven shelter medicine programs, such as the Community Cat Program, Vaccine Clinics and Community Spay and Neuter (CSN). This role delivers service at the gold standard level in alignment with the SDHS Way, to meet the needs of animals and the people who love them by leading with compassion, finding creative solutions, providing personalized care and building connections.
Requirements
- High School graduate or equivalent required
- One (1) year experience in customer services/guest relations required.
- Bilingual in English and Spanish required
- Must have a valid driver’s license and be approved by SDHS insurance carrier to drive a company or personal vehicle for work purposes.
Responsibilities
- Support the CCP, including but not limited to, completing CCP paperwork and discussing the program with guests, scheduling appointments, checking patients in and patient discharge, coordinating CCP trap rentals, assist with return to field of CCP cats, safely handle and transport community cats in traps, provide daily husbandry of CCP cats
- Provide support to shelter programs, including but not limited to foster, rescue, CSN, post-adopts, and SNIPs. Support includes scheduling appointments, checking in and out guests, coordinating with shelter medical team to answer medical questions, ensuring all paperwork is completed and accurate
- Provide exemplary customer service and be able to speak on all programs and de-escalate guest concerns
- Process vouchers for veterinary assistance, transport and spay/neuter
Benefits
- Competitive pay and paid time-off (including your Birthday Day Off!)
- Comprehensive benefits package, training and well-being programs
- 403(b) retirement plan with 5% match after 1 year
- Free pet adoptions, pet vaccines and spay/neuter services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
