Shelter Medicine Administrative Assistant

SAN FRANCISCO SPCA • San Francisco, CA

7d • $26 - $29 • Onsite

About The Position

The Shelter Medicine Administrative Assistant works alongside the Shelter Medicine doctors and nurses to ensure that all medical records for shelter patients are accurately interpreted and entered in the appropriate data management system. This role is responsible for the daily organization of hard copy medical records, as well as data entry in our digital medical filing system for all shelter patients in our care. The assistant will have a basic understanding of medical protocols and be able to apply such protocols appropriately.

Requirements

• Minimum of one year experience working in a veterinary clinic
• Minimum of one year working in an administrative role
• Knowledge of commonly used veterinary terminology and abbreviations is required
• Comfortable with calculations that involve arithmetic, algebra and percentages
• Exceptional interpersonal and communication skills, with the ability to navigate stakeholder interactions with diplomacy and professionalism
• Proficiency in taking detailed and accurate medical notes
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Computer proficiency, including shelter and practice management software applications and Microsoft Office
• Compassionate and empathetic approach to animal care and client interactions
• Commitment to the mission and values of the San Francisco SPCA

Responsibilities

• Medical Records Management
• Review and create patient medical records from source and partner shelters, including intake, surgical, and digital files
• Prepare intake and surgical paperwork to ensure appropriate vaccines, dewormers, flea preventatives, and procedures per Shelter Medicine Preventative Care Protocols
• Create, enter and maintain all patient data, exams, vaccines, treatments, follow-up care, and surgical records in the medical record system
• Schedule post-operative medications, treatments, rechecks, and assist with daily surgery scheduling
• Scribe and document exam notes for doctors and nurses as needed
• Invoice partner shelters for surgeries performed by the Shelter Medicine Department
• Facilitate interdepartmental communication and scheduling for post-adoption surgical revision procedures
• Prescription Management
• Write, fill, and dispense prescriptions for adopters in compliance with veterinary guidelines
• Communicate prescription instructions and clarifications to adopters as needed
• Maintain accurate prescription records and drug logs
• Ensure compliance with all laws regarding controlled substances and record keeping
• Clinical Skills
• Read and interpret medical records and veterinary terminology
• Demonstrate proficiency in medical math
• Perform basic physical exams and identify normal and abnormal parameters in canine and feline patients
• Accurately document treatments, exams, test results, and procedures in computerized medical records
• Client Communication
• Coordinate communication between departments and other stakeholders

Benefits

• Paid Time Off and Holiday pay
• Medical, Dental & Vision insurance
• Life Insurance
• Long-term Disability Insurance
• 401k Retirement Plan and contribution matching
• Student debt relief program
• Pre-tax Commuter Benefits
• Discounts on retail and pet supplies
• Discounts on veterinary care at our SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees