Shelter Manager- CASS Vista Colina

CENTRAL ARIZONA SHELTER SERVICES INC • Phoenix, AZ

2d • $50,000 - $60,000 • Onsite

About The Position

Central Arizona Shelter Services (CASS) is seeking an experienced, mission-driven Program Manager to support our Family Shelter team. This leadership role oversees supportive services, leads a team of program staff, and helps ensure families experiencing homelessness receive compassionate, trauma-informed care and pathways toward housing and stability. The Program Manager will collaborate closely with program leadership, frontline staff, and community partners to strengthen service delivery, identify gaps, and support continuous program improvement.

Requirements

• Associate degree in Social Work, Business Administration, Public Administration, Nonprofit Management, or related human services field
• Minimum 2 years of progressive leadership experience in human services or nonprofit programs
• Minimum 2 years of progressive experience in human services or nonprofit programs
• Experience supervising staff and supporting program improvement
• Strong communication, problem-solving, and coaching skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Familiarity with trauma-informed and client-centered approaches
• Valid Arizona driver’s license and ability to meet insurance eligibility requirements
• Ability to obtain required certifications (CPR/First Aid, Narcan, CPI) within required timelines

Nice To Haves

• Bachelor’s degree
• Minimum 5 years of progressive leadership experience in human services or nonprofit programs
• Minimum 5 years of leadership experience in human services or nonprofit programs
• Experience in shelter, housing, or supportive services programs
• Knowledge of HUD funding, compliance, and reporting
• Experience with HMIS or similar data systems

Responsibilities

• Oversee daily program operations and supportive services at the Family Shelter
• Lead program quality initiatives and support implementation of new policies and workflows
• Supervise, coach, and develop frontline staff across multiple shifts (including evenings, weekends, and overnights)
• Foster a collaborative, client-centered, trauma-informed service environment
• Coordinate with internal departments and external partners to ensure consistent, high-quality care
• Monitor performance outcomes, documentation standards, and service delivery benchmarks
• Represent CASS with professionalism in meetings, community engagement, and funder interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree