Shelter Case Manager

Family Service Association Of Bucks County • Bristol Township, PA

4d • $45,000

About The Position

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Shelter Case Manager.

Requirements

• Bachelor’s degree in Social Work, Human Services, or related field, or equivalent combination of education and experience.
• Valid driver’s license required.
• Computer proficiency: HMIS, Credible, ADP, Microsoft Office Suite.
• Strong skills in communication, crisis intervention, problem-solving, and culturally responsive care.

Nice To Haves

• Experience in case management, shelter services, or working with individuals experiencing homelessness preferred.

Responsibilities

• Assist individuals experiencing homelessness to access safe and stable housing without requiring preconditions.
• Conduct comprehensive assessments, develop person-centered service plans, and monitor progress toward housing and self-sufficiency goals.
• Provide case management, advocacy, and supportive counseling tailored to residents’ needs.
• Facilitate linkages to community resources, benefits, childcare/preschool, income supports, and other essential services.
• Offer crisis intervention to ensure the safety and security of residents, staff, and visitors.
• Support residents in budgeting, financial literacy, and household management.
• Participate in PREP classes, resident meetings, and discharge planning to ensure smooth transitions to permanent housing.
• Maintain accurate and timely documentation in accordance with agency standards.
• Collaborate with colleagues, community partners, and other service providers to ensure holistic care.
• Utilize trauma-informed, Housing First, and harm reduction approaches.

Benefits

• Work-Life Balance: Regular weekday hours, flexibility for crisis response and resident appointments, 12 paid holidays, and a floating birthday holiday.
• Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance.
• Financial Wellness: 401(k) with employer match and discretionary employer contributions.
• Professional Growth: Continuing education, mentorship and supervision, and career advancement opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level