Shelter Front Desk & Support Staff

SafeNest•Las Vegas, NV

6h•$17•Onsite

About The Position

The Front Desk Advocate position plays a critical role in ensuring the smooth operational function of SafeNest residential shelter. This position combines advocacy, administrative, and operational responsibilities to create a safe and supportive environment for survivors of domestic and sexual violence. The primary objective is to provide assistance, information, and resources to survivors in a healing environment.

Requirements

Previous experience in a domestic violence shelter or related social service field.
Strong interpersonal and communication skills.
Ability to remain calm in a hectic environment.
Sensitivity to issues of domestic violence, sexual violence, and trauma.
Knowledge of local resources and services for survivors.
Proficient computer skills for administrative tasks.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Welcome survivors and provide compassionate, non-judgmental support in a tranquil trauma-informed environment.
Provide immediate needs, such as food, clothing, toiletries, and bedding for residents and their families.
Support residential Hope Advocacy team, Transitional Housing Advocacy, and Child Watch Advocacy.
Oversee the daily operation of the shelter, including gate entry access, inventory needs, and front house cleanliness and safety.
Maintain records of shelter occupancy, incidents, and services provided.
Coordinate with shelter staff and volunteers to ensure a safe and welcoming environment.
Collaborate with internal and external partners to meet the shelter's operational needs.
Answer phones, screen, direct calls, and manage inquiries.
Manage the shelter's appointment and scheduling system.
Maintain a welcoming, clean, and organized front desk area.
Handle mail, packages, and deliveries for the shelter.
Collaborate with Hope Advocacy, Transitional Housing Advocacy, and Child Watch Advocacy staff with urgent needs and emergencies when necessary.
Ensure the availability of crisis resources and follow established protocols and processes.
Stay informed about domestic and sexual violence issues, survivor needs, trauma-informed language and support as well as maintaining a healing space for residents.
Provide training to new shelter staff and volunteers on operational procedures.
Educate survivors on their rights, available resources, and options for empowerment.
Other duties as requested by management.