Shelter Advocate

CROSSROADS RHODE ISLAND•Providence, RI

8d•Onsite

About The Position

The Shelter Advocate assists the shelter supervisor with daily shelter operations. This role involves preparing rooms for clients, facilitating sleeping arrangements and storage of personal items, and monitoring shower and laundry schedules. The advocate is responsible for maintaining order, ensuring assigned areas are clean and free of hazards, and checking client activities and chores. The position also includes performing daily meal and occupancy counts, room checks, preparing intake packages, receiving donations, assisting with cleaning and laundry, and completing agency logs and incident reports. A key responsibility is providing an immediate and professional response to any security or safety emergencies.

Requirements

High School Diploma or G.E.D. required.
Bi-Lingual in Spanish a plus.
Ability to work in a fast-paced environment.
Ability to work well in a team.
Must work well under pressure.
Excellent customer service skills.
Committed to working with the homeless and disconnected population.
Must be flexible.
Ability to multitask.
Ability to maintain confidentiality in all aspects of the work environment.
Requires verbal and numerical intelligence.
Basic computer knowledge.
Must possess a high degree of common sense.
Must be empathetic and caring.

Nice To Haves

Experience in Human Services or related field preferred.

Responsibilities

Advocates for the mission of the organization and promotes and upholds the agency’s values.
Ensure clients are complying with program guidelines and procedures.
Delivers services with safety, respect, and effectiveness.
Assess client needs and help in every manner practical.
Monitors client behavior. Follows all policies and procedures of the organization.
Review policy & guidelines with clients at time of entrance.
Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items.
Monitors and maintains shower and laundry schedules.
Maintains order and assists in keeping all assigned areas clean and free of spills, trash and safety hazards.
Checks daily activities and chores as assigned to clients.
Perform daily meal and occupancy counts.
Perform daily room checks.
Prepare intake packages.
Receive and put away donations on your shift.
Assist in room cleaning and house laundry.
Perform other duties as assigned by the case manager or director.
Complete all agency logs and incident reports in a timely manner.
Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.