Shelter Advocate

CROSSROADS RHODE ISLAND•Providence, RI

About The Position

Purpose of the Position: To assist shelter supervisor with daily shelter operations. Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items. Monitors and maintains shower and laundry schedules. Maintains order and assists in keeping all assigned areas clean and free of spills, trash, and safety hazards. Checks daily activities and chores assigned to clients. Available Shifts & Locations: Family Center- Providence Part-time 3rd shift 12am-8am Sat & Sun Domestic Violence Shelter Per diem only Women's Shelter- Providence Per diem only Men's Shelter -Harrington Hall- Cranston per diem only Hartford Ave- Providence Part-time 3rd shift Sat & Sun

Requirements

High School Diploma or G.E.D. required.
Experience in Human Services or related field preferred.
Ability to work in a fast-paced environment. Ability to work well in a team. Must work well under pressure.
Excellent customer service skills.
Committed to working with the homeless and disconnected population.
Must be flexible.
Ability to multitask.
Ability to maintain confidentiality in all aspects of the work environment.
Requires verbal and numerical intelligence.
Basic computer knowledge.
Must possess a high degree of common sense.
Must be empathetic and caring.
Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening.
An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.

Nice To Haves

Bi-Lingual in Spanish a plus.

Responsibilities

Advocates for the mission of the organization and promotes and upholds the agency’s values.
Ensure clients are complying with program guidelines and procedures.
Delivers services with safety, respect, and effectiveness.
Assess client needs and help in every manner practical.
Monitors client behavior. Follows all policies and procedures of the organization.
Review policy & guidelines with clients at time of entrance.
Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items.
Monitors and maintains shower and laundry schedules.
Maintains order and assists in keeping all assigned areas clean and free of spills, trash and safety hazards.
Checks daily activities and chores as assigned to clients.
Perform daily meal and occupancy counts.
Perform daily room checks.
Prepare intake packages.
Receive and put away donations on your shift.
Assist in room cleaning and house laundry.
Perform other duties as assigned by the case manager or director.
Complete all agency logs and incident reports in a timely manner.
Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.