Shaw Contract Account Executive - Boston

Shaw Industries•Dalton, GA

18h

About The Position

Shaw Contract, a global design leader in commercial flooring, is hiring an Account Executive to cover accounts in Boston proper and Rhode Island. The role works with architects, designers, business owners, contractors, dealers, end users, and other industry partners to bring flooring solutions to commercial projects across markets including workplace, healthcare, hospitality, education, and multi-family dwellings. The Account Executive manages the sales process and customer relationships throughout an assigned territory, from prospecting and product selection through order tracking, delivery, installation oversight, and follow-up. The role requires a strong focus on developing new business, building a consistent sales pipeline, and operating within Shaw Contract’s structured sales process (SPPM). The Account Executive works independently while collaborating with the broader sales team and maintaining a consultative, relationship-driven approach.

Requirements

High school diploma or GED.
At least one year of experience in commercial interiors, flooring, architecture and design, dealer sales, or a related industry.
Experience building customer relationships and calling on architecture and design firms, dealers, contractors, end users, or other commercial interiors partners.
Demonstrated ability to prospect, develop new business, expand existing accounts, or create a pipeline of sales opportunities.
Strong presentation, networking, and relationship-building skills.
Ability to travel regularly throughout Massachusetts and Rhode Island.
Must reside in Massachusetts or Rhode Island; candidates based in Massachusetts are preferred.
Ability to communicate clearly in verbal and written settings.
Flexible, relationship-driven approach.

Nice To Haves

Bachelor’s degree.
Experience calling on the A&D or dealer community.
Experience in commercial flooring or another commercial interiors product category, such as textiles, wall coverings, tile, ceilings, or architectural products.
An established professional network within the Massachusetts or Rhode Island commercial interiors market.
Participation in industry organizations such as IIDA, IFMA, BOMA, or NAFCA.

Responsibilities

Work with architects, designers, dealers, flooring contractors, end users, and other industry partners to select products that meet project design criteria, budgets, applications, and timelines.
Travel daily throughout the assigned territory to support existing customers, develop relationships, and prospect for new business.
Manage projects from inception through completion, including opportunity identification, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walks or claim coordination when necessary, and communication of maintenance programs.
Identify underserved accounts, create a consistent pipeline, and expand Shaw Contract’s presence within the territory.
Build trusted customer relationships by discussing solutions and presenting products that support project needs.
Collaborate with other sales team members to pursue opportunities across A&D, dealer, and end-user channels.
Present products and solutions to architects, designers, dealers, contractors, and end users through individual meetings, group presentations, and customer events.
Manage customer relationships, sales activities, opportunities, and pipeline information through a CRM platform such as Salesforce.com.
Follow up on leads from industry resources, networking organizations, customer referrals, events, and other business development channels.
Participate in Shaw Contract customer events and maintain an active presence in relevant industry organizations and networking groups, such as IIDA, IFMA, BOMA, or NAFCA.
Build relationships with existing and prospective customers through meetings, lunches, dinners, industry events, and other appropriate customer-engagement activities.
Implement the selling process within the assigned territory and use sound judgment to manage customer relationships and business opportunities.
Develop a strong understanding of Shaw Contract’s product portfolio and the applications each product serves.
Communicate with a diverse customer base in a friendly, respectful, consultative manner, both verbally and in writing.
Work independently while contributing to a collaborative, team-oriented sales environment.