Sharps Supervisor

Sharps Medical Waste Services•Lafayette, LA

13d•Hybrid

About The Position

Come join the largest independent Medical Waste Service Provider in the country for an exciting position! We provide excellent customer service to local hospitals and healthcare professionals and represent one of the most prominent companies in the Medical Waste Industry. Join an economically stable industry that offers long-term career development across 35+ locations. The Sharps Supervisor is responsible for overseeing daily on-site sharps and medical waste service operations within assigned healthcare facilities. This position supervises and supports Sharps Technicians to ensure the safe and timely placement, collection, and transportation of reusable medical waste containers throughout customer facilities. The Sharps Supervisor coordinates daily work assignments, monitors service schedules, supports employee training and performance, addresses customer service needs, and ensures employees follow company policies, customer requirements, safety procedures, and applicable regulatory standards. This role serves as a key point of contact between Sharps Medical Waste Services, employees, and healthcare facility personnel.

Requirements

High School Diploma or equivalent required.
Previous experience in healthcare, medical waste, environmental services, logistics, transportation, operations, or a related environment preferred.
Previous supervisory, team lead, or leadership experience preferred.
This position requires up to 75% travel throughout the assigned territory, including West Louisiana, portions of Texas, and Arkansas.
Strong leadership skills with the ability to coach, train, motivate, and provide direction to employees.
Strong communication and interpersonal skills with a commitment to providing excellent customer service.
Ability to manage daily schedules, staffing needs, and multiple operational priorities.
Ability to work independently with limited supervision and make sound operational decisions.
Ability to interact professionally with healthcare professionals, patients, employees, customers, and members of the public.
Ability to demonstrate sensitivity, compassion, professionalism, and discretion when working in patient rooms and healthcare environments.
Basic proficiency with Microsoft Office Suite and the ability to learn company systems and applications.
Ability to read, understand, and follow company policies, safety procedures, customer requirements, and applicable regulatory guidelines.
Strong organizational, problem-solving, and decision-making skills.
Valid driver's license required.
Reliable transportation and ability to travel between assigned customer facilities.
Flexibility to work outside normal business hours as operational needs require.
Ability to regularly sit, stand, walk, reach, bend, and use hands to handle containers and equipment.
Ability to occasionally lift and/or move up to 40 pounds.
Ability to work in healthcare and medical environments while following required safety procedures and wearing appropriate personal protective equipment.

Responsibilities

Supervise and provide day-to-day direction to Sharps Technicians assigned to customer healthcare facilities.
Coordinate daily work assignments, staffing, collection schedules, and service priorities to ensure customer requirements are met.
Monitor employee performance and provide coaching, training, and ongoing support to maintain service and safety standards.
Assist with onboarding and training new employees on customer procedures, collection processes, safety requirements, and company expectations.
Ensure the proper placement, collection, and transportation of reusable medical waste containers, including Sharps, pharmaceutical (Rx), hazardous waste, and other regulated waste containers.
Ensure RCRA pharmaceutical waste is properly collected and transported to designated central accumulation areas within healthcare facilities.
Monitor established collection and service schedules and address delays or service concerns as they arise.
Conduct routine observations of employee work practices to ensure compliance with company safety procedures and customer requirements.
Serve as a primary point of contact for customer questions, service concerns, and operational needs.
Proactively identify and resolve customer service issues while maintaining strong working relationships with healthcare facility personnel.
Review container usage and service needs to determine whether container sizes, quantities, or service levels should be adjusted.
Maintain professionalism, sensitivity, compassion, and discretion when working in patient rooms and other healthcare environments.
Ensure required service documentation, logs, reports, and other records are completed accurately and on time.
Communicate operational updates, staffing concerns, customer issues, and service needs to management.
Support inventory management and ensure employees have the supplies, containers, equipment, and personal protective equipment needed to complete their responsibilities.
Promote a safe work environment and ensure employees follow company policies, customer facility requirements, and applicable safety and regulatory procedures.
Provide hands-on operational support and perform Sharps Technician responsibilities when necessary to maintain service levels.
Travel between designated customer facilities as operationally required.
Maintain flexibility to work outside normal business hours based on customer and operational needs.
Perform additional duties and special projects as assigned.