SharePoint Technical Product Support Specialist
About The Position
The Dynamics CRM Technical Product Support Specialist provides technical and functional support for Microsoft Dynamics CRM, Dynamics 365, Dataverse, and Power Platform solutions. The role is responsible for troubleshooting issues, administering user access and security, maintaining system configurations, supporting data quality, and assisting with integrations and automated workflows. Working closely with business stakeholders and technical teams, the specialist supports day-to-day operations, coordinates testing and user acceptance activities for system enhancements, and helps ensure reliable system performance. Responsibilities also include developing documentation, delivering user guidance and training, and escalating complex issues to developers, vendors, or Microsoft Support when needed. Through proactive support, continuous improvement initiatives, and effective problem resolution, this role helps maintain a stable, secure, and user-friendly CRM environment that aligns with business needs and drives user adoption.
Requirements
- SharePoint Online
- Administration
- Microsoft 365 support
- Production support experience
- Permissions & access management
- Customer support
- End user support
- Power Automate
- Power Apps
- Entra ID
- Records Management
- Governance
- Microsoft certified
- Workflow
Nice To Haves
- Experience in a law firm, professional services, or regulated environment.
- Familiarity with Microsoft Entra ID, Purview, retention, sensitivity labels, or records management.
- Basic experience with Power Automate, Power Apps, SharePoint forms, or workflow documentation.
- Microsoft 365, SharePoint, or Power Platform certification.
Responsibilities
- Provides technical and functional support for Microsoft Dynamics CRM, Dynamics 365, Dataverse, and Power Platform solutions.
- Troubleshoots issues, administers user access and security, maintains system configurations, supports data quality, and assists with integrations and automated workflows.
- Supports day-to-day operations in collaboration with business stakeholders and technical teams.
- Coordinates testing and user acceptance activities for system enhancements.
- Helps ensure reliable system performance.
- Develops documentation, delivers user guidance and training.
- Escalates complex issues to developers, vendors, or Microsoft Support when needed.
- Maintains a stable, secure, and user-friendly CRM environment that aligns with business needs and drives user adoption.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
