SharePoint Analyst

Garnet River LLC • Albany, NY

2d

About The Position

We are currently seeking a SharePoint Analyst who owns the development and advancement of the Call Center Level 2 SharePoint intranet and knowledge base PowerApps by designing and maintaining the site structure, coordinating requirements and timelines with partners, and organizing content and permissions. Ensures Level 2 staff can quickly access accurate, current, searchable knowledge and supporting scripts while handling calls.

Requirements

• Bachelor's Degree
• 6 years of relevant experience
• An equivalent combination of advanced education, training, and experience will be considered.

Responsibilities

• Site design, structure, and user experience: Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure. Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption. Maintains an inventory of pages and sections.
• Content management and readiness coordination: Coordinates content intake and population across contributors. Ensures content is organized, findable, and formatted for efficient use during live calls. Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
• Requirements definition for the SharePoint intranet and knowledge base PowerApps: Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability. Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability. Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
• Stakeholder management, handoffs, and dependency tracking: Coordinates sequencing of work and handoffs across technical partners and internal stakeholders. Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
• Access controls, permissions, and operational readiness: Defines role-based access and editing permissions, including admin, editor, and read-only tiers. Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
• Progress communication and documentation: Produces walkthrough materials and recordings to support review and onboarding. Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level