SharePoint Analyst Lead (Future Opportunity)

AGE Solutions • Alexandria, VA

6d • $110,000 - $130,000 • Onsite

About The Position

AGE Solutions is seeking a SharePoint Analyst Lead to analyze user needs and determine functional and cross-functional requirements for the SharePoint Online (SPO) environment within the DOD365-J tenant. This role serves as a bridge between business users, mission partners, and technical teams, focusing on optimizing collaboration solutions and ensuring operational continuity across SharePoint and integrated Microsoft platforms like Power Automate, Power Apps, Power BI, and Dataverse. The position supports modernization and migration efforts away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures compliance with DISA and DoD policies. Key responsibilities include customer engagement, developing workflows, lists, and libraries, and promoting user adoption of modern collaboration tools. This role is critical for maintaining system performance, meeting Service Level Agreements (SLAs), and providing leadership with insights into system health and user experience. This is an onsite position located within the National Capital Region, requiring full-time onsite work.

Requirements

• BA/BS in a technical or managerial discipline.
• US Citizenship is required.
• Must have and maintain a current DoD Secret clearance.
• 5+ years of progressive experience in SharePoint functional analysis, administration, or solution delivery (with at least 2 years in SharePoint Online or DOD365-J environment).
• Demonstrated experience supporting end-users and mission partners with SharePoint configuration, Power Platform tools, and workflow development.
• Proficiency in designing and maintaining SharePoint lists, libraries, permissions, workflows, and site templates.

Nice To Haves

• Experience working in or supporting DoD environments preferred.
• ITIL Foundation or equivalent process management certification desirable.
• IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.

Responsibilities

• Analyze user and mission partner requirements to determine functional and cross-functional SharePoint needs.
• Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment.
• Support the migration from deprecated SharePoint features (e.g., InfoPath, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform (Power Automate, Power Apps, Power BI, Power Pages).
• Identify opportunities to leverage Microsoft’s low-code/no-code tools to replace legacy processes and reduce reliance on custom applications.
• Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer.
• Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned.
• Foster a culture of accountability, collaboration, and continuous improvement within the program team.
• Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month).
• Execute out-of-the-box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation.
• Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly.
• Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs.
• Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure.
• Resolve tickets within SLA timeframes and document all resolutions and lessons learned for inclusion in the knowledge base.
• Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher-tier engineers when technical escalation is required.
• Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability.
• Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction.
• Participate in performance improvement initiatives, identifying functional or configuration-related bottlenecks and recommending corrective actions.
• Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics.
• Remediate functional-level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks).
• Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime.
• Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization.
• Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization.
• Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance.
• Act as the primary functional liaison between the business users, technical engineering teams, and governance stakeholders.

Benefits

• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays.
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results.
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options.
• Parental Leave: 15 days of fully paid leave for new parents.
• Military Differential Pay: We bridge the gap for employees on active duty.
• Professional Growth: Paid training and certifications, tuition reimbursement.
• Shared Success: In the event of a company sale, 80% of net proceeds returned to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior