Sexual Health Medical Assistant

Hawaii Health & Harm Reduction Center•Honolulu, HI

3d•$0 - $21•Hybrid

About The Position

The Sexual Health Medical Assistant with subspeciality in sexual health uses the status neutral approach to work with patients and clients in supporting direct patient care from pre-exposure prophylaxis (PrEP) through HIV treatment and management. Sexual Health Medical Assistant also encompasses working with individuals who are at risk for HIV and HCV and therefore provides education and support to the clinicians in direct patient care for post-exposure prophylaxis (PEP), sexually transmitted infections (STIs) and testing and linkage to the HCV coordinator. The position combines clinical assistance functions (e.g., patient intake, vitals, specimen collection) with specialized sexual health services such as PrEP/PEP navigation, vaccine administration, harm reduction counseling, and injectable treatment support. This role also contributes to clinic operations, quality assurance, and to improve access to care for underserved populations.

Requirements

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
Excellent verbal, written, and interpersonal communication skills.
Proficient verbal and written communication in English.
Expertise with mobile applications (apps) used by MSM and transgender communities.
Proficient working and communicating in various social media platforms.
Demonstrated ability to work productively, both independently and as part of a team.
Capability to comfortably engage the target population in multiple settings at various times.
Capacity to maintain client confidentiality at all times.
Demonstrated experience of being able to work with Hawaiʻi’s diverse populations.
Willingness and ability to work non-traditional hours including evenings, nights, and weekends as necessary to reach the target population.
Ability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.
Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others.
High School degree/GED, or equivalent work experience.
One (1) or more years of professional and/or personal experience with target populations.
Valid Hawaii Driver’s License and clean Driver’s Abstract.
TB Clearance
Hep B Clearance and/or Vaccination
Must pass Center for Medicare/CMS eligibility screening.

Nice To Haves

Associates degree, or undergraduate degree, in Social Work or related field.
Extensive knowledge of HIV/AIDS and human sexuality as well as culturally appropriate educational and outreach strategies directed at the target population.
Extensive knowledge of sexual health and harm reduction practices to reduce individual risk of HIV/STI transmission.
Knowledge of principles of harm reduction.

Responsibilities

Check patient into the clinical visit, obtain vital signs, obtain chief complaint or reason for the visit, obtain pertinent past medical history including: current medications, allergies and document the encounter and data into the patients electronic medical record (EMR)
Using the SBARC (situation, background, assessment, recommendation and confirmation) technique to clearly report off to the clinical provider
Perform skills which include: phlebotomy, collect lab specimens, teach patients about STI testing self- collection, complete rapid HIV/ HCV tests, administer vaccines and provide targeted counseling and health education.
Complete an HIV intake and linkage/ coordination with HIV medical case managers
Understands utilization of/ eligibility for Ryan White services to include HSPAMM and HDAP for labs and medications covered through the Department of Health
Assist with medication administration, physician/APRN orders, and treatment procedures.
Support patients receiving long-acting injectable treatments (e.g., PrEP and HIV treatment) , HIV treatment) including education and follow-up.
Provide instructions regarding diagnostic tests, procedures, and treatments as appropriate
Guide patients as a navigator through PrEP/PEP initiation/ linkage into HIV care
Remind patients of appointments through acceptable communication modalities and provide medication reminders when appropriate (i.e. Injection window, lab reminders)
Work with the insurance navigation team to connect patients with insurance options and coverage
Work with the Sexual Health Team Manager to complete required quality assurance, data collection requirements and prior authorization completion for medication access, and/ or pharmaceutical based medication access programs (i.e. Gilead Advancing Access, Viiv Connect…)
Coordinate with the medical receptionist team to follow up on phone calls and document calls appropriately in the electronic medical record
Support internal agency and external referrals as needed
Maintain accurate and timely patient records and documentation reflecting current standards of care
Perform administrative duties including scheduling, registration, and patient check-in/out.
Coordinate appointments and verify patient information.
Maintain inventory of medical supplies in the testing rooms and medications and alerts necessary staff needed to refill/ replace.
Prepare treatment rooms and assist providers during procedures.
Ensure compliance with documentation standards, protocols, and clinical workflows.
Assist in training new staff on clinical procedures and workflows.
Participate in quality assurance and continuous improvement activities.
Ensure adherence to clinical protocols, safety standards, and regulatory requirements, and participate in yearly skills training and education.
Maintain strict confidentiality of patient information in accordance with HIPAA and organizational policies.
Conduct outreach in community settings, including areas serving individuals experiencing homelessness.
Provide harm reduction services and education in culturally appropriate ways.
Collaborate with community partners and agencies to expand access to testing and prevention services.
Support implementation, coordination, and evaluation of HIV/HCV/STI programs and interventions.
Participate in meetings, outreach events, and community initiatives as needed.
Perform additional duties as needed and assigned. Duties are subject to change.
Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
Work as a team with other staff and support team members.
Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
Observe and comply with all rules and regulations – such as HHHRC Code of Conduct, Drug-Free Workplace, Confidentiality – and other administrative policies of HHHRC.
Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program.
Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.