Sexual Assault Helpline-Call Center - REMOTE IN FLORIDA ONLY

Suncoast Center•Clearwater, FL

6h•Remote

About The Position

Suncoast Center is seeking a reliable, detail-oriented per diem helpline advocate for its Sexual Assault Program. This remote position is available to applicants in Florida and involves answering the sexual assault helpline and providing crisis intervention, advocacy, and emotional support to primary and secondary survivors of sexual assault. The advocate assesses safety needs and provides individualized support, safety planning, resources, and referrals while respecting survivor autonomy and informed decision-making. The role includes coordinating with community providers, hospitals, law enforcement, advocacy programs, internal programs, and multidisciplinary teams to support continuity of care. The advocate also maintains confidential and accurate client records and service data, supports exam room oversight and related operational needs, and participates in training, quality assurance, and program meetings. The role is per diem and remote. The posting says the advocate must be able to work flexible hours, including some evenings, and notes the ability to work full-time with flexible hours if needed. Candidates must be at least 21 years old and meet screening, driving, and training requirements, including Florida sexual violence advocacy training and annual continuing training.

Requirements

High school diploma or GED required.
Must be at least 21 years of age.
Knowledge of trauma and the impact of domestic and sexual violence.
Strong organizational and communication skills.
Ability to develop and maintain cooperative community relationships.
Comfort working with diverse populations.
Ability to work flexible hours and some evenings.
Commitment to ethical standards and excellence.
Computer and technical skills sufficient to perform responsibilities and train others.
Must pass a negative drug screening prior to hire and throughout employment.
Must pass criminal background checks, local checks, and DCF Level II screening as described in the posting, including required checks throughout employment and as required by DCF.
Must have a valid Florida driver's license, acceptable driving record, reliable vehicle, valid vehicle registration, and valid vehicle insurance.
Must comply with Florida laws and administrative codes, including fingerprinting and determination of good moral character.
Must successfully complete ACT, at least 2 hours of instructor-led role-plays, and at least 4 hours of on-the-job training.
Must complete 8 hours of ongoing sexual violence training annually.
Must complete required annual HIPAA training and comply with confidentiality and information-security policies.

Nice To Haves

Customer service experience preferred.
Bachelor’s degree preferred.

Responsibilities

Provide confidential, trauma-informed crisis intervention and support to primary and secondary survivors of sexual assault.
Assess safety needs and provide individualized support, resources, referrals, and safety planning.
Use active listening, empathy, and nonjudgmental communication to empower survivors and support informed decision-making.
Provide information about medical, legal, advocacy, counseling, and community resources while respecting survivor autonomy.
Maintain composure and professional boundaries when supporting callers in crisis.
Maintain confidentiality and comply with organizational policies, ethical standards, and mandated reporting requirements.
Coordinate referrals, warm handoffs, and services with community providers, hospitals, law enforcement, advocacy programs, internal programs, and community partners.
Collaborate with multidisciplinary teams and community partners to promote continuity of care.
Advocate for survivors’ rights, choices, and access to appropriate support.
Maintain accurate client records and service documentation in accordance with agency standards.
Collect and accurately enter survivor service data into required systems.
Support exam room oversight, OSHA compliance, supply inventory, and coordination of maintenance needs.
Participate in staff development, quality assurance, and program meetings to remain current on policies, protocols, and community needs.
Maintain open communication with program leadership regarding operations and service strategies.
Adhere to agency policies regarding ethics, supervision, confidentiality, safety, and information security; maintain HIPAA compliance and complete required annual training.
Complete ACT (30-hour Florida Council Against Sexual Violence Advocacy Core Training), at least 2 hours of instructor-led role-plays, and at least 4 hours of on-the-job training.
Complete 8 hours of ongoing sexual violence training annually.
Perform additional duties as assigned.