Settlements Department Manager

The Ward Law Group, PL • Miami Lakes, FL

8d • $65,000 - $140,000 • Onsite

About The Position

The Ward Law Group is seeking a driven, results-obsessed leader to manage their Senior Case Management team, which is central to the firm's settlements process. This is a performance-oriented role focused on managing people, performance, and results rather than individual cases. The position is based in Miami Lakes and offers a high-growth environment with opportunities for advancement within a firm that values faith, accountability, leadership, growth, and service.

Requirements

• Minimum 2+ years of management experience in a performance-driven environment
• Minimum 2+ years of experience in personal injury law and settlement negotiations
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Strong analytical and data-driven decision-making skills
• Proficiency in Litify and Microsoft Office Suite
• Highly organized, proactive, and results-oriented
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to maintaining high performance standards and accountability
• Ability to work collaboratively across departments
• Willingness to attend periodic in-person trainings, including occasional weekends

Nice To Haves

• Bilingual (English & Spanish) preferred

Responsibilities

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding the team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Handling escalated client situations and resolving them
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling the team
• Hiring, training, and developing talent
• Providing clear direction, structure, and leadership to the Senior Case Management team
• Establishing performance expectations, benchmarks, and accountability standards
• Conducting regular one-on-one meetings to review performance, provide coaching, and support development
• Leading daily huddles and team meetings to align priorities, address challenges, and maintain focus
• Building and maintaining an effective team structure, including pod creation and leadership development
• Delegating responsibilities and projects strategically
• Owning and driving monthly settlement performance across the department
• Monitoring individual and team performance against established KPIs and benchmarks
• Conducting performance evaluations and implementing performance improvement plans
• Identifying underperformance trends and taking corrective action
• Ensuring team members understand expectations, productivity targets, and quality standards
• Ensuring all case management tasks and workflows are executed accurately and efficiently
• Overseeing the full lifecycle of case handling, including client communication, insurance negotiations, file documentation, case reviews, audits, and settlement processes
• Monitoring workload distribution to prevent backlog and ensure timely case resolution
• Ensuring compliance with firm protocols, legal standards, and internal procedures
• Conducting regular audits of cases, calls, and documentation to ensure quality and consistency
• Implementing and maintaining quality assurance standards
• Identifying gaps in execution and implementing corrective processes
• Analyzing performance data to identify trends and opportunities
• Monitoring projections, productivity metrics, and department output
• Preparing and presenting reports on performance, settlements, and operational efficiency
• Developing and executing strategies to improve results and operational performance
• Ensuring the highest level of client service across all interactions
• Handling escalated client concerns and resolving issues efficiently and professionally
• Identifying root causes of escalations and implementing solutions to reduce recurrence
• Continuously improving communication standards and client satisfaction
• Identifying training needs and implementing development programs
• Providing ongoing coaching in negotiation strategy, client communication, and case handling
• Developing future leaders within the department
• Fostering a culture of accountability, growth, and continuous improvement
• Evaluating and optimizing workflows to improve efficiency and productivity
• Implementing best practices and leveraging technology to streamline operations
• Collaborating cross-functionally to improve processes and outcomes
• Driving continuous improvement initiatives
• Assessing staffing needs and participating in hiring decisions
• Overseeing onboarding and training of new hires
• Managing offboarding processes
• Building a strong, scalable, and high-performing team

Benefits

• Paid Time Off (accrues 3 weeks per year)
• Health insurance (firm covers 40-65% of employee premium, options for national coverage and free mental health services)
• Dental insurance (with unlimited coverage)
• Vision insurance
• Short-term and Long-term Disability benefits (paid by the firm)
• 1X earnings life insurance coverage (paid by the firm)
• Firm-paid accidental death and dismemberment benefit
• Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, Whole Life)
• 401(K) plan with firm match (100% on first 3%, 50% on next 2% after one year of service, immediate vesting)
• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed