Settlement Specialist, Capital Markets Operations

CIBC • Toronto, ON

2d • Hybrid

About The Position

The Securities Borrowing & Lending (SBL) Operations team is responsible for providing efficient and accurate settlements for our SBL and collateral management business for the firm globally. As a Settlement Specialist, you will be responsible for settling and processing trades on our SBL and collateral management platforms. You must understand various complex products, associated trade events (including bookkeeping activities) and other related process flows. Coordinate with clients on daily on settlement confirmations and problem resolution. The role will require frequent professional engagement with clients, traders, senior leaders and other support staff. The Settlement Specialist will also be accountable for providing business identification and consultative support relative to the development, analysis and identification of process changes and/or system enhancements. The incumbent will proactively analyze and recommend enhancements to the existing business processes and clearly communicate rationale and negotiate solutions which will enhance operational effectiveness. Ensure that all assigned initiatives are implemented in an effective manner within area of responsibility. Participate in meetings to answer questions as a Subject Matter Expert. At CIBC, we enable the work environment most optimal for you to thrive in your role. Therefore, details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

Requirements

• Exceptional attention to detail, ensuring all client agreements and trade commitments are adhered to.
• All trading activity is fully balanced and settled by specified SLAs without errors or breaks.
• Regularly participate in research and analysis of discrepancies between internal records, custodians and counterparties.
• Respond to client's inquiries and requests, providing professional high quality customer service for the assigned portfolio to ensure client satisfaction.
• Liaise and interact with clients as part of the daily management of your portfolio.
• Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving operational or process problems.
• Identifies and documents specific problems and resolution alternatives.
• Knowledge of major functional processes and associated operating requirements.
• Seeks efficiencies in operational functions wherever possible.
• Experience with Global One, Euroclear, Clearstream, DTC, CDS, Arrow, Broadridge (ADP).
• Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors, tools and techniques.
• Communicates well upward and outward.
• Passionate about people, finding meaning in relationships, and surrounding yourself with a diverse network of partners.
• Builds trust through respect and authenticity.
• Puts clients first, engaging with purpose to find the right solutions.
• Goes the extra mile because it's the right thing to do.
• Understands that success is in the details, noticing things others don't.
• Critical thinking skills to inform decision making.
• Embraces and champions change, continuously evolving thinking and work methods.
• Gives meaning to data, enjoying investigating complex problems and making sense of information.
• Confident in the ability to communicate detailed information in an impactful way.
• Values matter, bringing your real self to work and living values: trust, teamwork, and accountability.
• Accountability
• Communication
• Detail-Oriented
• Operations Support
• Personal Initiative
• Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Nice To Haves

• Understanding of various complex products, associated trade events (including bookkeeping activities) and other related process flows.

Responsibilities

• Settling and processing trades on SBL and collateral management platforms.
• Understanding various complex products, associated trade events, and related process flows.
• Coordinating with clients on daily settlement confirmations and problem resolution.
• Engaging frequently with clients, traders, senior leaders, and other support staff.
• Providing business identification and consultative support for process changes and system enhancements.
• Proactively analyzing and recommending enhancements to existing business processes.
• Clearly communicating rationale and negotiating solutions to enhance operational effectiveness.
• Ensuring assigned initiatives are implemented effectively.
• Participating in meetings as a Subject Matter Expert.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed