Settlement Negotiator

DebtBlue • Richardson, TX

2d • Onsite

About The Position

The Traditional Negotiator at DebtBlue plays a critical role in helping individuals regain control of their financial future. This position is responsible for both negotiating settlements with creditors and engaging directly with clients seeking relief from overwhelming debt. This role combines strong negotiation expertise with consultative client engagement. The specialist conducts financial consultations, guides clients through debt resolution solutions, and works with creditors, collection agencies, and law firms to secure favorable settlements. Success in this role requires consultative sales ability, emotional intelligence, disciplined execution, and a commitment to delivering exceptional client experiences while achieving performance goals.

Requirements

• 3+ years' experience in a customer service, collections, or negotiation role (required)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
• Able to prioritize and meet deadlines with little to no supervision
• Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
• Strong math skills
• Proficiency in Microsoft Office, SharePoint and client service software, database, and tools

Nice To Haves

• High school diploma or GED ( preferred )
• Bilingual (Spanish) is a plus

Responsibilities

• Negotiate with creditors, collection agencies, and attorney offices on behalf of our clients
• Effectively manage an open queue of accounts to consistently hit your monthly production expectation to meet department budgets
• Review clients account to determine funds necessary to complete settlement and payment of company fees in proper amount of time set forth by the department
• Manage the relationship between the Creditors and our business
• Calculate acceptable percentages for settlement according to guidelines set forth by department
• Maintain spreadsheet of all client settlements to track payments and letters
• Other duties as to support department operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED