Settlement Analyst
About The Position
Hydro One is seeking a Settlement Analyst for a temporary, 24-month position in Toronto. The role involves supporting settlement functions for interval-metered customers, including setting up customers for wholesale settlement or retail billings and embedded generator payments. The analyst will implement and maintain customer account/meter data in the load data management database and respond to customer inquiries regarding billing matters. This is an exciting opportunity to join a leading electricity provider in Ontario with a long history and a focus on customer service, safety, innovation, and inclusiveness.
Requirements
- Knowledge of economics, engineering principles and business administration associated with wholesale settlement and retail billings.
- Knowledge of computer technology to utilize various software applications and prepare reports.
- Good knowledge of English to effectively communicate with external and internal staff.
- Four-year university education in an appropriate field or equivalent level of education.
- Experience in billing and settlement processes.
- Understanding of Ontario electricity market and the application of transmission and distribution tariff.
- Understanding of Hydro One customer connection process and load data management.
- Experience with various computer data applications to produce reports.
Responsibilities
- Support the settlement functions regarding interval-metered customers.
- Set up customers for wholesale settlement or retail billings and embedded generator payment using totalization tables.
- Implement and maintain customer account/meter data relationship in the load data management database.
- Respond to customer enquiries regarding billing matters and other Hydro One’s initiatives and customer requests to modify existing accounts and services.
- Assist with the preparation of IESO energy/transmission totalization tables associated with wholesale settlement.
- Assist with the preparation of retail totalization tables, according to retail billing and generation payments.
- Forward issues of concern to senior staff.
- Perform audits to ensure billing parameters such as (rate class, total loss application including transformer loss allowance/adjustments and transformer ownership), have been correctly applied and reflected in the subsequent bill to the customer.
- Forward discrepancies identified to senior staff.
- Exchange information with outside organizations such as IESO, 3rd party MSP, service providers.
- Contact customers regarding billing enquires.
- Perform other duties as required.
Benefits
- Extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
