Sessional Lecturer, INF2224H - Service Design

University of Toronto•Saint George, UT

About The Position

University of Toronto Faculty of Information Sessional Lecturer Summer Term 2026 – Session F (May – June) INF2224H – Service Design Course Description: This course (INF2224H — Service Design) examines the methods and theories of Service Design. Students will apply service design methods such as touchpoint mapping, service blueprinting, storyboarding, ethnomethodological service enactments, and video prototyping. The course examines the underlying theories of service design and the enablers and drawbacks of applying service design within a variety of organizational contexts. The course will emphasize studio-based learning and discussions of strategies for understanding and responding to the needs of service-based organizations. Each student will examine and demonstrate the applications of service design within a chosen organization. Throughout the course, students will also work on a major group design project. An emphasis will be placed on applied learning projects, in which students will partner with service-based organizations to complete their course project. Additional mentors and speakers will round-out the educational experience so that students appreciate the breadth of applications and opportunities to apply this growing discipline. INF2224H – Service Design Estimate of the course enrolment: 35 Estimate of TA Support: None anticipated. Estimate of 75 hours with enrollment of 36 or greater. Allocation of TA hours, if any, will be based on enrolment numbers. Class Schedule: TBD. You are required to be located in geographical proximity to the applicable University premises in order to attend and perform your duties on University premises as of the Starting Date. Sessional dates of appointment: May 1, 2026 – June 31, 2026

Nice To Haves

Preferably candidates will have a completed, or nearly completed, PhD degree in an area related to the course or a Master’s degree plus extensive professional experience in an area related to the course.
Teaching experience is preferred.