Session Support Associate
Array•Miami, FL
•$16 - $18
About The Position
As a Session Support Specialist, this role helps ensure the successful execution of live legal proceedings conducted through the Prevail platform. It coordinates and supports more than 150 remote legal sessions each day, serving as a central point of contact for attorneys, court reporters, witnesses, and other stakeholders. The position requires strong organization, attention to detail, communication, and the ability to handle multiple priorities while maintaining professional, high-quality service.
Requirements
- Strong verbal and written communication skills.
- Ability to manage multiple priorities while maintaining accuracy and service quality.
- Experience using virtual meeting platforms such as Zoom, Microsoft Teams, or similar technologies.
- Technical aptitude and ability to troubleshoot user access and connectivity issues.
- Strong organizational and documentation skills.
- Ability to collaborate across teams and with stakeholders.
- Experience in customer service, operations coordination, technical support, or a related area.
Nice To Haves
- Experience supporting legal services, legal technology, court reporting, digital transcription, or related industries.
- Experience in high-volume scheduling, dispatching, or coordination environments.
- Spanish language proficiency.
- Familiarity with legal proceedings or deposition workflows.
Responsibilities
- Coordinate and dispatch live legal sessions, managing scheduling changes and participant needs.
- Monitor multiple active proceedings simultaneously.
- Provide primary support to attorneys, court reporters, witnesses, and other participants needing technical or logistical assistance.
- Resolve connectivity, platform access, and user support issues to minimize disruptions.
- Maintain accurate records of sessions, escalations, and issue resolution activities.
- Collaborate with session managers and operations leadership to deliver a positive client experience.
- Maintain confidentiality and comply with applicable legal and company standards.
- Identify recurring operational issues and recommend process improvements.
Benefits
- People-focused culture.
- Competitive pay and quarterly incentives.
- Comprehensive benefits, 401(k), and wellbeing programs.
- Paid time off and holidays.
- Professional development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
