Servicing - Transfer Analyst

United Wholesale Mortgage•Pontiac, MI

2d•Onsite

About The Position

The Servicing Transfer Analyst is responsible for coordinating, monitoring, and validating mortgage loan servicing transfers between servicers, sub-servicers, and investors. This role ensures that all transfer activities comply with regulatory guidelines, investor requirements, and company standards, while minimizing borrower impact and ensuring data integrity.

Requirements

Strong analytical and problem-solving abilities.
Excellent attention to detail and data accuracy.
Proficient in Microsoft Excel and data manipulation tools.
Effective verbal and written communication skills.
Ability to manage multiple tasks under tight deadlines.

Nice To Haves

Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience).
2+ years of experience in mortgage servicing, loan boarding, or data reconciliation.
Experience with servicing transfers involving GSEs (Fannie Mae, Freddie Mac) or GNMA.
Understanding of RESPA, CFPB regulations, and other industry servicing requirements.
Prior exposure to data mapping or scripting tools (e.g., SQL, Access, or Python) is a plus.
Familiarity with MSP (Black Knight), FiServ, or other mortgage servicing platforms preferred

Responsibilities

Coordinate the onboarding or offboarding of mortgage loan portfolios.
Review and reconcile loan-level data, documents, and servicing history between transferring and receiving parties.
Serve as a point of contact between internal stakeholders, counterparties, and third-party vendors.
Analyze loan data files (e.g., Loan Servicing Transfer files such as Loan Setup, Transaction History, ARM Data, etc.).
Ensure accuracy and completeness of critical fields such as payment history, escrow balances, taxes, insurance, and investor codes.
Identify and resolve discrepancies or data mismatches prior to and after transfer.
Ensure servicing transfers adhere to regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA).
Prepare internal and external reports related to transfer status, performance metrics, and exception tracking.
Maintain audit trails and documentation for all transfer activities.
Work closely with IT, Compliance, Loan Administration, Escrow, and Customer Service teams to ensure seamless transfer processes.
Support borrower communication efforts related to servicing transfer notices and key servicing changes.
Investigate and resolve post-transfer issues such as misapplied payments, missing documents, or escrow inaccuracies.
Log and escalate recurring issues to improve process efficiency and prevent future errors.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi