Servicing Specialist (Monday - Friday, 10am - 6pm)
About The Position
As a Servicing Specialist, you’re the go-to person for helping customers with service-related loan questions and needs at Veterans United. Whether you're answering general inquiries, gathering basic customer info, or connecting people with the right team, you’re all about making sure every interaction is smooth and helpful. While you won’t take loan applications or discuss loan terms, you’ll be a friendly and knowledgeable resource, all while following company guidelines and legal requirements. The role involves digging into payment, insurance, and tax questions from sub-servicing centers, responding to payment and loan servicing inquiries via email or phone, and assisting both customers and teammates with payment questions. The position also requires pitching in wherever needed (excluding licensed tasks) to foster a supportive and collaborative team culture.
Requirements
- Detail-oriented and takes pride in getting things right.
- Hard work and great customer service come naturally.
- Thrives in fast-paced, results-driven environments.
- Loves working with a team and knows how to communicate effectively—whether it’s talking things through, solving problems, or handling tough situations.
- Strong problem-solver who makes smart, data-driven decisions.
- At least six months in a customer service or servicing role.
- Comfortable using basic computer technology in an online work environment.
- Consistent attendance and reliability.
Responsibilities
- Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers.
- Quickly respond to payment and loan servicing inquiries—whether it’s over email or phone—while keeping track of important details.
- Help both customers and teammates by answering payment questions and making sure they get the best service possible.
- Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.
Benefits
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
