Servicing Specialist (Monday - Friday, 10:00am - 6:00pm)

Veterans United Home Loans•Columbia, MO

2d•Onsite

About The Position

As a Servicing Specialist, you’re the go-to person for helping customers with service-related loan questions and needs at Veterans United. Whether you're answering general inquiries, gathering basic customer info, or connecting people with the right team, you’re all about making sure every interaction is smooth and helpful. While you won’t take loan applications or discuss loan terms, you’ll be a friendly and knowledgeable resource, all while following company guidelines and legal requirements.

Requirements

At least six months in a customer service or servicing role.
Comfortable using basic computer technology in an online work environment.
Detail-oriented.
Hard work and great customer service come naturally.
Thrive in fast-paced, results-driven environments.
Love working with a team and know how to communicate effectively—whether it’s talking things through, solving problems, or handling tough situations.
Strong problem-solver who makes smart, data-driven decisions.
Show up consistently and can be counted on to get the job done.

Responsibilities

Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers.
Quickly respond to payment and loan servicing inquiries—whether it’s over email or phone—while keeping track of important details.
Help both customers and teammates by answering payment questions and making sure they get the best service possible.
Communicate with borrowers by phone, email, and other communication tools.
Pitch in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.