Servicing Quality Control Auditor

Western Alliance Bank • Westlake Village, CA

2d • Onsite

About The Position

As a Servicing Quality Control Auditor, you will review, test, and analyze information, reports or data to determine if the applicable process is in compliance with internal policy or regulations. You will assist by performing transactional testing of various loan servicing functions performed by AmeriHome's contracted servicing vendor, including but not limited to researching consumer complaints. Conduct quality control reviews of Servicing vendor, which requires knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs. Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers. Alert appropriate management levels and internal departments to problems identified during routine quality control reviews. Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties.

Requirements

• 2+ years of related experience in audit, compliance, risk management or quality control in loan servicing or similar field.
• High school diploma required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate understanding of MS Office.
• Intermediate ability to foster and build relationships to achieve a common goal.
• Intermediate speaking and writing communication skills.

Nice To Haves

• Bachelor's degree in related field preferred.

Responsibilities

• Review, test, and analyze information, reports or data to determine if the applicable process is in compliance with internal policy or regulations.
• Perform transactional testing of various loan servicing functions performed by AmeriHome's contracted servicing vendor, including researching consumer complaints.
• Conduct quality control reviews of Servicing vendor, understanding servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
• Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
• Alert appropriate management levels and internal departments to problems identified during routine quality control reviews.
• Follow through on all actionable items to ensure full and timely resolution is completed by the responsible parties.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED