Servicing Oversight Specialist

PREMIUM MORTGAGE CORPORATION•Syracuse, NY

1d•$25 - $33•Hybrid

About The Position

The Servicing Oversight Specialist serves as a key member of the loan servicing oversight function, ensuring mortgage loans are serviced in compliance with investor guidelines, regulatory requirements, contractual obligations, and industry best practices.

Requirements

A college degree with 5-years related experience and/or training in mortgage servicing/ mortgage banking. A combination of equivalent education and experience is acceptable.
Strong working knowledge of FNMA, Freddie Mac, NYS DFS, and mortgage servicing regulatory requirements.
Experience reviewing sub-servicer reporting, performance metrics, and compliance testing.
Ability to interpret servicing data, identify risks, and recommend corrective actions.
Strong written and verbal communication skills, including the ability to translate complex servicing issues into clear and actionable feedback.
Detail-oriented, highly organized, and analytical with strong problem solving skills.
High proficiency in Microsoft office, particularly Excel for data analysis and reporting.
Strong accounting and reconciliation skills.

Nice To Haves

Experience with MSP (Black Knight) servicing system preferred.
Working knowledge of Ellie Mae Encompass preferred.

Responsibilities

Ensuring mortgage loans are serviced in compliance with investor guidelines, regulatory requirements, contractual obligations, and following industry best practices.
Oversee and monitor sub-servicer performance, including loan administration and default administration activities.
Conduct ongoing reviews and testing of sub-servicer reports, metrics, and controls.
Support the company’s servicing oversight program by evaluating servicing policies, procedures, workflows, and internal controls.
Participate in monthly oversight calls with the sub-servicer to review performance results, compliance findings, and trends.
Assist with audit and regulatory exam support, including data gathering and document review.
Collaborate with internal teams to support interim servicing functions and documentation of processes.
Research and resolve servicing issues, payment discrepancies, and servicing exceptions.
Provide subject-matter expertise to support customer service inquiries.
Analyze servicing data and trends to identify operational, compliance, or reputational risk.
Perform other duties or projects as assigned.