Mortgage Servicing Specialist

SRP FEDERAL CREDIT UNION•North Augusta, SC

3d•$20 - $23

About The Position

Under the general supervision of the Mortgage Servicing Manager, is responsible for the servicing aspect of all Real Estate Mortgage loans and Home Equity Lines of Credit.

Requirements

High School, 4 years related mortgage experience required; 3 years preferred; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email Calendar and Internet Explorer software.
Excellent written and verbal communication.
Must be detail oriented.
Must have excellent organizational, verbal and written communication skills.
Strong problem-solving and decision-making skills.
Member- and mission-focused, with a passion for innovation and community impact.
Knowledge of mortgage guidelines for mortgage servicing as well as applicable laws and regulations related to lending.
High level of initiative, creativity, and follow-through.
Must be able to multitask.

Nice To Haves

Experience with Encompass Banker and FICS Mortgage Servicer systems and Symitar preferred.

Responsibilities

Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach".
Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
Provides Member service for Mortgage Servicing inquiries from both external Members and internal staff, via telephone, email or other forms of correspondence.
Maintains Homeowners Insurance escrow records and processes disbursements for payments of HOI.
Maintains Flood Insurance escrow records and processes disbursements for payments of Flood insurance.
Reviews Adverse Action notices generated by Mortgage Loan Officers for accuracy and compliance prior to mailing them to applicants.
Processes HMDA Edit Checks for all new loans originated and denied loans.
May serve as back-up for other specialists within the Mortgage Servicing team.
Keeps abreast of real estate market and industry operations changes.
May be assigned other tasks by appropriate line supervision.