Mortgage Servicing Specialist

Royal Credit Union•Eau Claire, WI

22h•$20 - $22•Remote

About The Position

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! Join Our Team as a Mortgage Servicing Specialist! Are you passionate about providing exceptional service and making a difference in the financial lives of others? Do you thrive in a dynamic, fast-paced environment where your skills and expertise are valued? If so, we have the perfect opportunity for you! Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You'll Do: Be the hero for our members by answering their questions, resolving concerns, and making mortgage loan adjustments with a smile. Create unforgettable member experiences by delivering top-quality, efficient, and effective service in every interaction. Communicate like a pro with leaders, peers, team members, vendors, and members. Tackle and resolve issues related to Mortgage and HELOC loan products with finesse. Perform monetary and non-monetary adjustments to members' mortgage and HELOC loans and escrow accounts. Bring your innovative ideas to the table and help us improve our processes. Process mortgage and HELOC payoffs accurately and efficiently. Monitor and record satisfaction of mortgages and HELOCs within the required timeframe of the loan payoff. Handle property damage claims with care, maintaining open lines of communication with members, contractors, insurance providers, and inspectors. Our Commitment To You: Compensation: $20.02 - $22.46 (candidates with significant related experience may be higher) Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! What’s needed for this career opportunity: High School Diploma or Equivalent Previous customer service experience Strong knowledge of financial services and basic accounting principles. Excellent organizational, time management, analytical, and critical thinking skills. Ability to de-escalate upset members and address their service needs. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams. We’d Love to See: Experience working in a call center environment and/or financial institution Work Schedule: Full-time, working approximately 40 hours per week. Variable hours between 8:30am - 5:00pm Monday through Friday. This is a fully remote position once trained, with the ability to work on-site/hybrid if you want. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization. If you are ready to take on this exciting challenge and contribute to our core purpose, we encourage you to apply today! Apply Now and Make a Difference with Royal Credit Union! We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

Requirements

High School Diploma or Equivalent
Previous customer service experience
Strong knowledge of financial services and basic accounting principles.
Excellent organizational, time management, analytical, and critical thinking skills.
Ability to de-escalate upset members and address their service needs.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams.

Nice To Haves

Experience working in a call center environment and/or financial institution

Responsibilities

Be the hero for our members by answering their questions, resolving concerns, and making mortgage loan adjustments with a smile.
Create unforgettable member experiences by delivering top-quality, efficient, and effective service in every interaction.
Communicate like a pro with leaders, peers, team members, vendors, and members.
Tackle and resolve issues related to Mortgage and HELOC loan products with finesse.
Perform monetary and non-monetary adjustments to members' mortgage and HELOC loans and escrow accounts.
Bring your innovative ideas to the table and help us improve our processes.
Process mortgage and HELOC payoffs accurately and efficiently.
Monitor and record satisfaction of mortgages and HELOCs within the required timeframe of the loan payoff.
Handle property damage claims with care, maintaining open lines of communication with members, contractors, insurance providers, and inspectors.