Servicing Coordinator (Monday - Friday, 8am - 4pm)

Veterans United Home Loans•Columbia, MO

About The Position

As a Servicing Coordinator, you’ll support our borrowers by helping coordinate payments tied to their home loans. You’ll handle payment-related tasks with accuracy and care, respond to questions from customers and teammates, and make sure every interaction feels smooth, friendly, and well-supported. While you won’t take loan applications or discuss loan terms, you’ll be a trusted guide—gathering the info needed to address questions and connecting folks with the right team members, all while following company guidelines and legal requirements. The shift for this role is Monday - Friday, 8:00am - 4:00pm.

Requirements

Detail-oriented with a focus on accuracy and thoroughness.
Dedicated work ethic.
Strong communication skills, both written and verbal.
Ability to thrive in fast-paced, results-driven environments.
Collaborative and cooperative team player.
Strong customer service skills.
Comfortable with basic computer technologies and navigating systems.
Consistent and reliable.
Translatable skills and relevant expertise.

Nice To Haves

Background in customer service, servicing, or a related field.

Responsibilities

Handling payment transactions such as taking payments, processing refunds, and sending receipts for items like mortgage payments or home appraisals.
Responding quickly to payment and servicing questions from customers and teammates by phone and email, documenting conversations along the way.
Following defined lockbox procedures to accurately apply payments to customer accounts.
Providing friendly, dependable service to customers and internal partners who have questions about payments or servicing activity.
Protecting sensitive payment information by following all company and industry guidelines.
Communicating with borrowers by phone, email, and other communication tools.
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.